Unable to login to EcoStruxure IT App

[DCIM_Support]

This question was originally posted on DCIM Support by John Beck on 2019-03-08

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I am receiving the following on my Android Phone when trying to login to the EcoStruxure IT App:

"Not Connected" "We are not able to connect to EcoStruxure IT, please try again"  "Try Again"

(CID:140712256)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-03-08

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Dear John Beck,

I also confirm this for v.1.0.77 mobile app ☹️.

Even after the urgent release of the mobile app hotfix v.1.0.78 problem still exist. Support case opening required...

(CID:140712281)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-03-08

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Is this the version that was just released yesterday (3/7/2019)?

(CID:140712299)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-03-08

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No, the hotfix release v.1.0.78 was today on 3/8/2019.

(CID:140712302)

[DCIM_Support]

This comment was originally posted on DCIM Support by Davide Manassi on 2019-03-08

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also for me not work, another issue is that I cannot access the online app because site ask me second password authentications that not work at last site ask me to enter the securuity code with authenticator but without app it not work...at last he ask me a recovery code, but I don't know it...

(CID:140712306)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2019-03-08

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Dear John Beck,

Check again: for me, this problem has already been solved, I was able to login the mobile application normally.

With respect.

(CID:140712325)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-03-11

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Problem is fixed in new v.1.0.80 mobile app.

(CID:140712631)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Beck on 2019-03-11

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Version 1.0.78 is still on the Google Play App Store for download.

(CID:140713103)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-03-11

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Dear John Beck,

Try this: https://play.google.com/store/apps/details?id=com.schneiderelectric.remoteOn&hl=en_US:

With respect.

(CID:140713108)

[DCIM_Support]

This answer was originally posted on DCIM Support by John Beck on 2019-03-11

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Ok. I have downloaded v.1.0.80 and it worked.

(CID:140712730)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-03-11

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Ok, thanks for the good feedback 😀.

(CID:140712734)

[DCIM_Support]

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