EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
I am receiving the following on my Android Phone when trying to login to the EcoStruxure IT App:
"Not Connected" "We are not able to connect to EcoStruxure IT, please try again" "Try Again"
(CID:140712256)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
Dear John Beck,
Check again: for me, this problem has already been solved, I was able to login the mobile application normally.
With respect.
(CID:140712325)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
Dear John Beck,
I also confirm this for v.1.0.77 mobile app ☹️.
Even after the urgent release of the mobile app hotfix v.1.0.78 problem still exist. Support case opening required...
(CID:140712281)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
Is this the version that was just released yesterday (3/7/2019)?
(CID:140712299)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
No, the hotfix release v.1.0.78 was today on 3/8/2019.
(CID:140712302)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
also for me not work, another issue is that I cannot access the online app because site ask me second password authentications that not work at last site ask me to enter the securuity code with authenticator but without app it not work...at last he ask me a recovery code, but I don't know it...
(CID:140712306)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
Dear John Beck,
Check again: for me, this problem has already been solved, I was able to login the mobile application normally.
With respect.
(CID:140712325)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
Problem is fixed in new v.1.0.80 mobile app.
(CID:140712631)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
Version 1.0.78 is still on the Google Play App Store for download.
(CID:140713103)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
Dear John Beck,
Try this: https://play.google.com/store/apps/details?id=com.schneiderelectric.remoteOn&hl=en_US:
With respect.
(CID:140713108)
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Posted: 2020-07-05 05:48 PM . Last Modified: 2 weeks ago
Ok. I have downloaded v.1.0.80 and it worked.
(CID:140712730)
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Posted: 2020-07-05 05:49 PM . Last Modified: 2 weeks ago
Ok, thanks for the good feedback 😀.
(CID:140712734)
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Posted: 2020-07-05 05:49 PM . Last Modified: 2023-10-22 04:09 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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