Unable to edit/add locations in EcoStruxure IT.

[DCIM_Support]

This question was originally posted on DCIM Support by Jim Crabb on 2019-08-20

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When I try to add or edit a location in EcoStructure IT, I get the following error: "An unhandled exception has occured and your work might not have been saved. Try reloading the page. The issue has been logged. (ecf94e92)" (error code changes each time).  I've closed and reopened my browser.  It happens in Chrome, Firefox, and Edge.

On a related note, if you don't know where to look, finding where/how to manage locations is VERY non-intuitive.

(CID:148341445)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-08-20

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Dear Jim Crabb,

I also noticed some inaccuracies and problems in this =SE= digital service. You will do a very useful job if you create the corresponding support case on a special resource Submit a ticket .

I hope this helps many customers of this =SE= digital service.

With respect.

(CID:148342196)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Charlotte Arroyo on 2019-08-21

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Hi Jim,

Thank you very much for raising this feedback, I will create a ticket regarding your issue and I will make the request to add documentation about adding/editing locations.

I will keep you updated when the documentation is online.

All the best

Charlotte Arroyo

(CID:148341871)

[DCIM_Support]

This comment was originally posted on DCIM Support by Charlotte Arroyo on 2019-08-21

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Hi Jim,

A fix was released this morning about this issue. Can you please let us know if you can now add/edit locations? 

Thank you

Regards

Charlotte

(CID:148342194)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jim Crabb on 2019-08-21

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Yep, it's now working.  Thanks!

(CID:148342190)

[DCIM_Support]

This comment was originally posted on DCIM Support by Charlotte Arroyo on 2019-08-21

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Excellent, have a nice day

(CID:148342192)

[DCIM_Support]

This comment was originally posted on DCIM Support by Charlotte Arroyo on 2019-09-09

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Hello Jim, 

I hope all is well.

i just wanted to inform you that we released recently new documentation regarding how to manage locations in EcoStruxure IT.

The doc is available here: https://helpcenter.ecostruxureit.com/hc/en-us/articles/360034427434-Create-locations-in-IT-Expert

Thanks again for raising that feedback.

Best regards

(CID:148768360)

[DCIM_Support]

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