This question was originally posted on DCIM Support by Nisar Ahmed on 2018-08-15
Tittle: MTC-H5-B03 Modem Not Working With Netbotz 450
i have Multitech Modem USB MTC-H5-B03 and i connected this modem to Netbotz 0450 with USB cable but its not showing any thing in Advance View 4.6.2. Can Any One Help me sort this Out?
This answer was originally posted on DCIM Support by Justine Chester on 2018-08-15
The supported modems that can be used with Netbotz v3 (which includes Netbotz 450) are listed on the article from the link below:
Unfortunately, I do not see Multitech Modem USB MTC-H5-B03 on the list of supported modems. However, feel free to consider the modem models listed in the article to ensure its compatibility.
I hope this answers your question.
This comment was originally posted on DCIM Support by spezialist on 2018-08-15
Dear Nisar Ahmed ,
Finally, make sure that this GSM/GPRS modem model is not supported, by viewing the logs of your NetBotz-450. To do this, go through the link http://NetBotz_address/pages/support.html and click on the logread button. In addition, you can use the modem diagnostics page http://NetBotz_address/pages/modem.html .
Try and tell us please the result.
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-08-17
Please see my earlier post on the same modem issue which worked after we reset the netbotz appliance to factory defaults, and then re-configured the modem.
You can also follow my tip that I posted to make this work. Please follow the step by step instructions, and see if it helps.
This comment was originally posted on DCIM Support by Nisar Ahmed on 2018-08-26
This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-08-27
Have you tried in resetting the Netbotz appliance to factory defaults by using the method described in the below K-base document?
Did you try Method:2?
If so, you can follow the below K-base document instructions which has got procedure for restoring a NetBotz appliance to default due to unknown configuration issues or other unknown behavior on a NetBotz appliance.
If you need quick help, you can also call in our customer care and find the contact details of customer care here.
I hope this helps.
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