Tittle: MTC-H5-B03 Modem Not Working With Netbotz 450

[DCIM_Support]

This question was originally posted on DCIM Support by Nisar Ahmed on 2018-08-15

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Tittle: MTC-H5-B03 Modem Not Working With Netbotz 450 

Hi There,

i have Multitech Modem USB MTC-H5-B03 and i connected this modem to Netbotz 0450 with USB cable but its not showing any thing in Advance View 4.6.2. Can Any One Help me sort this Out? 

Thanks 

(CID:133371649)

[DCIM_Support]

This answer was originally posted on DCIM Support by Justine Chester on 2018-08-15

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Hi Nisar,

Good day!

The supported modems that can be used with Netbotz v3 (which includes Netbotz 450) are listed on the article from the link below:

http://www.apc.com/au/en/faqs/index?page=content&id=FA158359

Unfortunately, I do not see Multitech Modem USB MTC-H5-B03 on the list of supported modems. However, feel free to consider the modem models listed in the article to ensure its compatibility.

I hope this answers your question.

Regards,

Justine Chester

(CID:133371743)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-08-15

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Dear Nisar Ahmed ,

Finally, make sure that this GSM/GPRS modem model is not supported, by viewing the logs of your NetBotz-450. To do this, go through the link http://NetBotz_address/pages/support.html and click on the logread button. In addition, you can use the modem diagnostics page  http://NetBotz_address/pages/modem.html .

Try and tell us please the result.

With respect.

(CID:133371787)

[DCIM_Support]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-08-17

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Dear Nisar,

Please see my earlier post on the same modem issue which worked after we reset the netbotz appliance to factory defaults, and then re-configured the modem.

?

You can also follow my tip that I posted to make this work. Please follow the step by step instructions, and see if it helps.

regards,

Bala

(CID:133372805)

[DCIM_Support]

This comment was originally posted on DCIM Support by Nisar Ahmed on 2018-08-26

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Hi Bala,

i tried resetting this netbotz 450 but now i am unable to detect any port even through console port i am unable to get into the 

device kindly assist me with a valid solution 

i appreciate your assistance 

thanks

(CID:133375845)

[DCIM_Support]

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-08-27

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Dear Nisar,

Have you tried in resetting the Netbotz appliance to factory defaults by using the method described in the below K-base document?

http://www.apc.com/us/en/faqs/FA158175/

Did you try Method:2?

If so, you can follow the below K-base document instructions which has got procedure for restoring a NetBotz appliance to default due to unknown configuration issues or other unknown behavior on a NetBotz appliance.

http://www.apc.com/us/en/faqs/FA176133/

If you need quick help, you can also call in our customer care and find the contact details of customer care here.

I hope this helps. 

(CID:133375883)

[DCIM_Support]

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