43546members
218143posts

The web console just spins and says loading

Highlighted

The web console just spins and says loading

This question was originally posted on DCIM Support by Dustin Ward on 2020-01-06


When accessing the web console, it says loading and has a spinning icon. It never progresses past that screen. Any ideas on how to resolve.

 

(CID:153551392)

16 REPLIES 16
Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


is this before or after you enter your login information?

(CID:153551402)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


Before. This happens as soon as I enter the page. 

(CID:153551405)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


Have you looked to see if another window appears behind this screen with a login screen? I've noticed my login window is hidden behind this one.

(CID:153551407)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


I'm not able to see a login box behind the loading. (screenshot attached).

 

(CID:153551418)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


Alt-Tab look at the other windows you have.

 

(CID:153551423)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


No other windows, I've tried it in other browsers. Here is a screenshot from Internet Explorer.

(CID:153551427)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


i think a laptop/pc reboot may be in order. It has something to do with the login, i wonder if a pop-up blocker has blocked the login window.

(CID:153551430)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


(CID:153551437)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


Just completed a reboot and still not receiving a pop up for login.

(CID:153551446)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


You have logged into this web console before? Do you have client level access?

(CID:153551448)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


I switched to the console to verify that I could login to it but it seems to be stopped at Loading device groups.

 

(CID:153551453)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


You may have a server ram/memory issue.

(CID:153551458)

Highlighted

Re: The web console just spins and says loading

This answer was originally posted on DCIM Support by Dustin Ward on 2020-01-06


Just rebooted the server, that resolved the issue.

(CID:153551785)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by spezialist on 2020-01-07


Dear Dustin Ward,

Then convert your comment into answer and mark it as resolved 😀.

With respect.

(CID:153551789)

Highlighted

Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-07


That will resolve the issue short term, but i would suggest researching your current memory utilization. 

Thank you

(CID:153551856)

Highlighted

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.