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Posted: 2020-07-06 12:37 AM
This question was originally posted on DCIM Support by Dustin Ward on 2020-01-06
When accessing the web console, it says loading and has a spinning icon. It never progresses past that screen. Any ideas on how to resolve.
(CID:153551392)
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Posted: 2020-07-06 12:38 AM
This answer was originally posted on DCIM Support by Dustin Ward on 2020-01-06
Just rebooted the server, that resolved the issue.
(CID:153551785)
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Posted: 2020-07-06 12:37 AM
This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06
is this before or after you enter your login information?
(CID:153551402)
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Posted: 2020-07-06 12:37 AM
This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06
Before. This happens as soon as I enter the page.
(CID:153551405)
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Posted: 2020-07-06 12:37 AM
This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06
Have you looked to see if another window appears behind this screen with a login screen? I've noticed my login window is hidden behind this one.
(CID:153551407)
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Posted: 2020-07-06 12:37 AM
This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06
I'm not able to see a login box behind the loading. (screenshot attached).
(CID:153551418)
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Posted: 2020-07-06 12:37 AM
This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06
Alt-Tab look at the other windows you have.
(CID:153551423)
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Posted: 2020-07-06 12:37 AM
This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06
No other windows, I've tried it in other browsers. Here is a screenshot from Internet Explorer.
(CID:153551427)
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Posted: 2020-07-06 12:37 AM
This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06
i think a laptop/pc reboot may be in order. It has something to do with the login, i wonder if a pop-up blocker has blocked the login window.
(CID:153551430)
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Posted: 2020-07-06 12:38 AM
This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06
(CID:153551437)
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Posted: 2020-07-06 12:38 AM
This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06
Just completed a reboot and still not receiving a pop up for login.
(CID:153551446)
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Posted: 2020-07-06 12:38 AM
This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06
You have logged into this web console before? Do you have client level access?
(CID:153551448)
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Posted: 2020-07-06 12:38 AM
This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06
I switched to the console to verify that I could login to it but it seems to be stopped at Loading device groups.
(CID:153551453)
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Posted: 2020-07-06 12:38 AM
This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06
You may have a server ram/memory issue.
(CID:153551458)
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Posted: 2020-07-06 12:38 AM
This answer was originally posted on DCIM Support by Dustin Ward on 2020-01-06
Just rebooted the server, that resolved the issue.
(CID:153551785)
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Posted: 2020-07-06 12:38 AM
This comment was originally posted on DCIM Support by spezialist on 2020-01-07
Dear Dustin Ward,
Then convert your comment into answer and mark it as resolved 😀.
With respect.
(CID:153551789)
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Posted: 2020-07-06 12:38 AM
This comment was originally posted on DCIM Support by Kyle Story on 2020-01-07
That will resolve the issue short term, but i would suggest researching your current memory utilization.
Thank you
(CID:153551856)
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Posted: 2020-07-06 12:38 AM . Last Modified: 2023-10-22 04:06 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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