This question was originally posted on DCIM Support by Todd Walters on 2018-02-07
The StruxureOn Report shows a lot more connected devices than what I have in Struxureware. Does anyone know why or how I can see what these devices are?
This comment was originally posted on DCIM Support by spezialist on 2018-02-07
Dear Todd Walters,
Please show a screenshot of your problem. Then you will be helped much faster 😀.
This comment was originally posted on DCIM Support by Todd Walters on 2018-02-07
I have 53 devices logged in Struxureware.
This comment was originally posted on DCIM Support by spezialist on 2018-02-08
Dear Todd Walters,
Perhaps you have a problem with duplicating devices, for example, as discussed earlier in my question .
Therefore, to clarify:
Q1: Are you using DCE software or free StruxureOn GW server?
Q2: If you use free StruxureOn GW server, did you try to update it to the latest version 184.108.40.206?
Q3: Is there a duplicate device in the free StruxureOn GW server?
Q4: Is there a duplicate device on the https://struxureon.com/manage/app/login resource?
This comment was originally posted on DCIM Support by Todd Walters on 2018-02-08
I'm using DCE 7.4.3. I'm wondering if it's all devices i've scanned but not saved. I have ran range scans where it pulled non APC devices that i then deleted from Struxureware.
This answer was originally posted on DCIM Support by Torben Nielsen on 2018-02-09
Hi Todd Walters,
Unfortunately, a bug had snuck into our report generation. Thanks for finding it. The bug has been squashed, and your local service bureau can provide an updated report, if you haven't received it already.
This comment was originally posted on DCIM Support by spezialist on 2018-09-10
Dear Torben Nielsen and Stine Hansen,
Unfortunately, the above bug is still present, even after the official release of the digital service EcoStruxure IT.
Can you confirm this?
Very thanks for the support.
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