This question was originally posted on DCIM Support by Piotr Matok on 2017-06-23
Hi Support Team,
We can not read the sensor values of Symmetra PX2 (latest firmware on the NMC). It was working on using Data Center Expert 7.4.1 - not possible with Version 7.4.2 and latest 7.4.3.
I tried on test solution - the sames.
This leads to problems with Energy Efficiency values etc.
It seems to be a problem with DDF in Data Center Expert.
This comment was originally posted on DCIM Support by spezialist on 2017-06-23
Hi Piotr Matok,
Can you clarify the exact model of the UPS and the exact version of the NMC firmware? This information is important to solve your problem.
This answer was originally posted on DCIM Support by Divya Shankar on 2017-06-26
Hi Piotr Matok ,
This is an issue with the version of DCE and based on conversation with device experts, it will be fixed in the next release of DCE.
This comment was originally posted on DCIM Support by Piotr Matok on 2017-06-28
Ok, waiting for the new DCE Version then.
Thank you very much.
This comment was originally posted on DCIM Support by Piotr Matok on 2017-06-27
We are talking about Symmetra PX2 ups system, firmware of the card UPS: SFSYPX2377_390
UPS Type: SYPX160
All firmware are the latest, we tested this problem with Symmetra PX from Kolding Data Center and had the same error.
This is something with DDF's and duplicated sensors we have from DCE 742/743:
This comment was originally posted on DCIM Support by spezialist on 2017-06-28
Hi Piotr Matok,
Thanks for the answer.
Please, probably, it's better not to share here the serial numbers of any devices or software in an open form.
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