StruxureOn Registration Failed

[DCIM_Support]

This question was originally posted on DCIM Support by centrisit on 2017-11-10

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I am attempting to register my StuxureOn Gateway. I am using the 'Register' shortcut under More... > Registration. After entering all of my information (Company, name, email, etc...)  I get the following error

"Registration failed! This may be due to a wrong or already used registration code for the Gateway/Data Center Expert. Try repeating the process or contact support"

I have never used this registration, I only installed it today. I don't have a specific device to open support for, so contacting support seemed unhelpful. Can anyone explain why this might be happening?

(CID:126175480)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jackie Lehr on 2017-11-10

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Hi Rodney,

Are you entering your information on the struxureon.com/manage/register page? The most recent version of the Gateway is 1.1.2.25. You can download it EcoStruxure IT.

1. In the Gateway, open More…> Registration and select Register to start the registration of your organization and connect your Gateway.

   NOTE: The registration takes place in the management web interface. If you want to register from another machine, you can register by copying the code and entering it at struxureon.com/manage/register.

2. Click or tap Register with StruxureOn and specify your organization's site address. The registration code gets linked to your organization when you select to Connect to gateway.

(CID:126175500)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-11-10

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Dear centrisit,

If you use the latest version of SxOn GW, as Jackie Lehr writes, and the error still exists, then you need to open a support ticket.

Exactly the same error has already been published in topic .

I hope this helps you.

(CID:126175513)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-12-01

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Dear centrisit,

Have you solved your issue or not?

With respect.

(CID:126183376)

[DCIM_Support]

This comment was originally posted on DCIM Support by centrisit on 2017-12-01

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spezialist,

The steps that Jackie provided are not what I was looking for. I know how to register the product, it is very straight forward. For some reason it just does not allow me to due to the error that I provided. I am using the latest version.

I did do as you suggested and opened a ticket but never received a response and looking at my requests it doesn't show that I ever opened one. I tried to open another ticket but got some ridiculous error when submitting the request. 

I have officially given up. Thanks for attempting to assist. 

(CID:126183462)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-12-01

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Dear centrisit,

In any case, many thanks for the feedback.

If you have any questions, please ask 😀.

(CID:126183508)

[DCIM_Support]

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