This question was originally posted on DCIM Support by Eva on 2019-11-26
We installed a NetVision Card (V6.20) to Socomec UPS (MAGP 100), and downloaded the "socomec_netvision7.xml" ddf file and added to DCE (V126.96.36.199) completely. However, the error shown on the DCE that "A problem has been encountered in the communications between the agent and the UPS" after run discovery. Appreciate that someone help to share the experience or provide the solution for ref. Thanks.