Snapshot Report- Battery Age Incorrect

[DCIM_Support]

This question was originally posted on DCIM Support by Quentin Samuels on 2018-11-26

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I am running into an issue where the battery age for some of my UPS devices are incorrect. Some of my devices show a battery age up to 19.1 years, which I know this is false. Has anyone else had this problem within Struxureware DCE ? If so, how did you troubleshoot it to produce an accurate report. 

(CID:137103957)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-11-26

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Hi Quentin,

For an APC UPS, you must manually update the last battery replacement date on the device itself. DCE then does the math and using that date and DCE's current date, determines the battery age. 

Steve

(CID:137103966)

[DCIM_Support]

This comment was originally posted on DCIM Support by Quentin Samuels on 2018-11-26

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Hi Steve, 

Do you have guidance on how to update the last battery replacement date on the device? 

(CID:137103984)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-26

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Hi Quentin,

On an APC UPS with a current NMC and firmware, you would go to configuration–>UPS:

On older firmware, you'd go here:

There are some larger UPS units where the last battery date is configurable only through the brain of the main unit and you may need a field service person to configure that. 

Then you'd want to make sure DCE has the right date under System–>server administration settings–> Time settings...:

Steve

(CID:137103995)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-11-26

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P.S.

If these are not APC UPS units, there could be an issue with the DDF being used.

(CID:137103999)

[DCIM_Support]

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