This question was originally posted on DCIM Support by Andrew Stoakes on 2018-11-15
The DDF file for the Socomec STATYS XS shows it as a battery monitor device where its is a rack mounted ATS.
How do i get this changed.
This comment was originally posted on DCIM Support by Andrew Stoakes on 2018-11-19
The Model is correct however the type is not correct and DCE is not collection any information from the device except for One or more Batteries have been deemed to require replacement. The ATS has no battery...
This answer was originally posted on DCIM Support by spezialist on 2018-11-25
Dear Andrew Stoakes,
It seems, that your DCE software uses the wrong DDF-file for Socomec STATYS XS ATS.
You need to find and download the correct SNMP DDF-file for your device from the Device Support resource. How to do this is shown in the screenshot below:
Try it and report the result, please.
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