Retrieving Surveillance Clips in DCE

[DCIM_Support]

This question was originally posted on DCIM Support by Tafadzwa Madyegasva on 2019-07-10

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Hi

I am having issues retrieving Surveillance Clips from DCE. However when I manage to Retrieve the clips, they are <1 Seconds long.

Anyone knows how to resolve this issue so that I can retrieve clips that are as long as the Alarm lasted when Motion is Detected?

Thanks.

Ps: I have added screenshots of my current surveillance settings.

(CID:146671390)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-07-10

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Hi,

The most common reason for 1 second clips is suggested in the following k-base:

http://www.apc.com/us/en/faqs/FA158397

If you are posting to multiple DCE servers, this can happen and I would suggest posting to 2 or (for testing?) only 1 server.

Are these APC cameras or Pelco? If pelco, what model and firmware.

What version of DCE?

What version of BotzWare (NetBotz Firmware) is on the NetBotz and which unit?

Is this all cameras or just one / some?

Are the NetBotz and DCE communicating with HTTP or HTTPS?

Steve

(CID:147194119)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tafadzwa Madyegasva on 2019-07-11

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Hi Steve,

Thanks for your reply.

To answer your questions:

1. They are all APC Cameras.
2. I am using DCE 7.5.0
3. Im using Netbotz 355, 455 and Camera Pod/s 160 which are powered up from either a NB550 or NB455. The Units are running on different versions, V3.3.0 - V4.6.2
4. It is occuring on some cameras.
5. The NetBotz and DCE are communicating via HTTP.

(CID:147194388)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-07-11

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Hi,

As per the k-base I linked, make sure how many DCE IPs the units with the issue are posting to. 

(CID:147194448)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tafadzwa Madyegasva on 2019-07-11

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Thank you. Will do so.

(CID:147194536)

[DCIM_Support]

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