This question was originally posted on DCIM Support by Tom Heinrichs on 2018-01-24
According to your tech service I should request an updated DDF for Liebert who is now Vertiv. How do I go about doing this?
This answer was originally posted on DCIM Support by Steven Marchetti on 2018-01-24
Under the "Device Support" menu at the top of the page, you can find available DDFs, Create requests, and ask for updated versions. There's also a video tutorial on how to do it. Here's the link:
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