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‎2020-07-06 12:34 AM
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‎2020-07-06 12:34 AM

Rack monitor 250

This question was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-06


Hello,

I have upgrade the latest firmware of rack monitor 250.  But ping replay is OK . I have access it through console cable. but through web page it is not open their page

(CID:153551244)

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‎2020-07-06 12:34 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-06


Dear Shoaib Maqsood,

Please, tell us old and new firmware version you used to run the NetBotz-250?

With respect.

(CID:153551358)

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‎2020-07-06 12:35 AM
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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-07


Old version is 6.4.4

 

New version is 6.8.2

(CID:153551508)

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‎2020-07-06 12:35 AM
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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This answer was originally posted on DCIM Support by spezialist on 2020-01-07


Dear Shoaib Maqsood,

I suggest you check whether HTTP or HTTPS protocols are enabled on the device after updating the firmware. As follows from latest NetBotz Rack Monitor 250 Release Notes:

Please check it.

With respect.

(CID:153551568)

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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-07


 

Please check the status of RM

(CID:153551675)

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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-07


How can we change the setting . 

 

(CID:153551681)

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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-07


Dear Shoaib Maqsood,

Please check the status of RM

How can we change the setting .

 

What does this mean? What is this setting?

Can you show the TCP/IP IPv4 settings of your NetBotz-250?

Can you show a screenshot from the PC cmd console:

ping netbotz-250_IP

and

telnet netbotz-250_IP 443

With respect.

(CID:153551698)

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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-07


 

Through telnet it gives an error Connection refused.

(CID:153551753)

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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-07


Ok, can you show the TCP/IP IPv4 settings of your NetBotz-250?

(CID:153551877)

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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-08


Please check settings

(CID:153552058)

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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-08


Dear Shoaib Maqsood,

Ok, please show the firewall , web and system commands output from your NetBotz-250.

(CID:153552106)

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‎2020-07-06 12:35 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-08


(CID:153552148)

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‎2020-07-06 12:36 AM
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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-08


Ok, please try to enable the HTTP protocol and try to connect via port 80 from your PC.

In addition, is your PC connected directly to the NetBotz-250 (without any router or switch)?

With respect.

(CID:153552189)

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‎2020-07-06 12:36 AM
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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-08


yes directly connected.

Please share how to enable the HTTP protocol.

 

(CID:153552229)

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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-08


Please, see web command help:

apc>web ?
Usage: web -- Configuration Options
web [-h <enable | disable> (http)]
[-s <enable | disable> (https)]
[-ph <http-port-number>] (80 and 5000-32768)
[-ps <https-port-number>] (443 and 5000-32768)
[-mp <minimum protocol>] ( SSL3.0 | TLS1.0 | TLS1.1 | TLS1.2 )
[-lsp <enable | disable> (limited status page enabled)]
[-lsd <enable | disable> (limited status page used as default)]

With respect.

(CID:153552247)

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‎2020-07-06 12:36 AM
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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-08


Now web page is working .But wired sensor is not showing. 

(CID:153552304)

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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-08


Dear Shoaib Maqsood,

In this case, try a complete reset to factory defaults of your NetBotz-250. If after this the normal operation of the NetBotz-250 does not recover, then I can assume that the firmware upgrade was unsuccessful or unfinished normally.

With respect.

(CID:153552336)

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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-09


Dear,

I have reset to factory default but result did not change. I have attach the screen shots of firmware upgrade file for your kind reference.

(CID:153552389)

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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-09


Dear Shoaib Maqsood,

Try the firmware upgrade for version v.6.8.2 again.

Additionally, please provide the checksum of your firmware exe-file. For example, I have this:

apc_hw05_aos682_nb250680_bootmon109.exe
MD5: D20E50F570DA7A9F423C2C08AE0C4031
SHA-256: 5EC3C6220E67C888E512FBDEE683CDBA2830ED4122ED4708BFB310A4A42CED8F

With respect.

 

(CID:153552434)

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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-13


I have tried but result did not change.

apc_hw05_aos682_nb250680_bootmon109.exe

 

 

(CID:153553294)

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‎2020-07-06 12:36 AM

Re: Rack monitor 250

This comment was originally posted on DCIM Support by spezialist on 2020-01-13


Dear Shoaib Maqsood,

It seems you need to contact your local =SE= support service. Perhaps the problem with the device is much more serious than we think...

With respect.

(CID:153553306)

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‎2020-07-06 12:37 AM
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‎2020-07-06 12:37 AM

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

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