Rack monitor 250

[DCIM_Support]

This question was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-06

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Hello,

I have upgrade the latest firmware of rack monitor 250.  But ping replay is OK . I have access it through console cable. but through web page it is not open their page

(CID:153551244)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-06

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Dear Shoaib Maqsood,

Please, tell us old and new firmware version you used to run the NetBotz-250?

With respect.

(CID:153551358)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-07

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Old version is 6.4.4

New version is 6.8.2

(CID:153551508)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2020-01-07

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Dear Shoaib Maqsood,

I suggest you check whether HTTP or HTTPS protocols are enabled on the device after updating the firmware. As follows from latest NetBotz Rack Monitor 250 Release Notes:

Please check it.

With respect.

(CID:153551568)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-07

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Please check the status of RM

(CID:153551675)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-07

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How can we change the setting . 

(CID:153551681)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-07

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Dear Shoaib Maqsood,

Please check the status of RM

How can we change the setting .

What does this mean? What is this setting?

Can you show the TCP/IP IPv4 settings of your NetBotz-250?

Can you show a screenshot from the PC cmd console:

ping netbotz-250_IP

and

telnet netbotz-250_IP 443

With respect.

(CID:153551698)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-07

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Through telnet it gives an error Connection refused.

(CID:153551753)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-07

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Ok, can you show the TCP/IP IPv4 settings of your NetBotz-250?

(CID:153551877)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-08

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Please check settings

(CID:153552058)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-08

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Dear Shoaib Maqsood,

Ok, please show the firewall , web and system commands output from your NetBotz-250.

(CID:153552106)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-08

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(CID:153552148)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-08

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Ok, please try to enable the HTTP protocol and try to connect via port 80 from your PC.

In addition, is your PC connected directly to the NetBotz-250 (without any router or switch)?

With respect.

(CID:153552189)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-08

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yes directly connected.

Please share how to enable the HTTP protocol.

(CID:153552229)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-08

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Please, see web command help:

apc>web ?
Usage: web -- Configuration Options
 web [-h <enable | disable> (http)]
 [-s <enable | disable> (https)]
 [-ph <http-port-number>] (80 and 5000-32768)
 [-ps <https-port-number>] (443 and 5000-32768)
 [-mp <minimum protocol>] ( SSL3.0 | TLS1.0 | TLS1.1 | TLS1.2 )
 [-lsp <enable | disable> (limited status page enabled)]
 [-lsd <enable | disable> (limited status page used as default)]

With respect.

(CID:153552247)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-08

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Now web page is working .But wired sensor is not showing. 

(CID:153552304)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-08

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Dear Shoaib Maqsood,

In this case, try a complete reset to factory defaults of your NetBotz-250. If after this the normal operation of the NetBotz-250 does not recover, then I can assume that the firmware upgrade was unsuccessful or unfinished normally.

With respect.

(CID:153552336)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-09

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Dear,

I have reset to factory default but result did not change. I have attach the screen shots of firmware upgrade file for your kind reference.

(CID:153552389)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-09

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Dear Shoaib Maqsood,

Try the firmware upgrade for version v.6.8.2 again.

Additionally, please provide the checksum of your firmware exe-file. For example, I have this:

apc_hw05_aos682_nb250680_bootmon109.exe

MD5: D20E50F570DA7A9F423C2C08AE0C4031
SHA-256: 5EC3C6220E67C888E512FBDEE683CDBA2830ED4122ED4708BFB310A4A42CED8F

With respect.

(CID:153552434)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shoaib Maqsood on 2020-01-13

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I have tried but result did not change.

apc_hw05_aos682_nb250680_bootmon109.exe

(CID:153553294)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2020-01-13

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Dear Shoaib Maqsood,

It seems you need to contact your local =SE= support service. Perhaps the problem with the device is much more serious than we think...

With respect.

(CID:153553306)

[DCIM_Support]

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