This question was originally posted on DCIM Support by Shoaib Maqsood on 2019-08-29
I have installed the rack monitor 250 one of our client site. As i have connected the sensor pod 150, Its given an error Hardware failure. when we disconnect the sensor pod it work normally. I have given the external power to this sensor pod also , but result is same .
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-08-30
Here are my recommendations:
Make sure that the NBRK0250 firmware version is the latest version as per https://www.apc.com/in/en/tools/download/
Follow the instructions specified in the manual to start-up the Sensor pod
Make sure that the A-Link port is used to power-up Sensor pod
You can also test the sensor pod which is in question with any other working appliance and see if the issue is isolated to appliance or sensor pod.
You can also try resetting the appliance to factory defaults, and then start fresh installation as per manual.
This comment was originally posted on DCIM Support by Shoaib Maqsood on 2019-10-03
Hello Bala ,
Issue is still exists. Can we upgrade the firmware of sensor pod. Kindly share the procedure.
Actually i have installed the 17 (250) rack monitor. Only one rack monitor is showing the connected sensor pod. All the rack monitor having same firmware. Now according to my under standing may it is the issue of sensor pod firmware. Because as i have connected this sensor pod with netbotz 570 its working properly.
This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-10-03
I do not think that the firmware of the sensor pod is field upgradeable. I let other experts to suggest as well.
I suggest you to reset the NBRK0250 to factory defaults, then try connecting the Sensor Pod to the appliance to see if it detects. Make sure that the installation instructions are followed, and the correct A-Link port is used.
If you have a working NBRK0250, then you may use it to isolate if the issue is related to the sensor pod or NBRK0250 appliance.
For immediate support, you can also contact your regional SE technical support.
This comment was originally posted on DCIM Support by spezialist on 2019-09-22
Dear Shoaib Maqsood,
Please tell us, were you able to solve your problem or not?
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