No data visible on ecostrucxure mobile app

[DCIM_Support]

This question was originally posted on DCIM Support by Nicholas Refalo on 2018-09-10

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Hi There,
I've added a new A/C unit to our APC ecostrucxure environment and when I view it on the DCE web page can see the sensor information with updates. But when I view the same A/C unit from my mobile app, I do not see the same information and all of the status information is missing. 

Any ideas what is going on? 

Thanks, Nick

(CID:134028848)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-10

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Dear Nicholas Refalo,

What is the version of your mobile app?

Could you please give us a couple of screenshots to clarify your problem?

You can see in the mobile app the values of sensors (numeric, not graphics)?

With respect.

(CID:134028893)

[DCIM_Support]

This answer was originally posted on DCIM Support by Stine Hansen on 2018-09-10

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Hi Nicholas Refalo, thanks for posting!

I suggest you create a ticket from the mobile app by navigating to the A/C unit in question and clicking the "+" icon.

MISSING IMAGE: image_from_ios.jpg

Kind regards,

Stine

(CID:134028911)

[DCIM_Support]

This comment was originally posted on DCIM Support by Nicholas Refalo on 2018-09-11

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Hi Stine,

Thank you for your suggestion I've  now opened a ticket 

thanks Nick 

(CID:134029488)

[DCIM_Support]

This comment was originally posted on DCIM Support by Nicholas Refalo on 2018-09-11

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Hi,

I'm currently using version 1.0.60b1145, thank you for your message I am currently talking with support thanks Nick 

(CID:134029487)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-09-11

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Dear Nicholas Refalo,

Perhaps you will be able to read a similar topic .

My practical advice: when creating a support ticket in a mobile app, it's better to immediately specify a web-link to your topic here on EcoStruxure IT Help Center. This will quickly solve your problem.

With respect.

(CID:134029554)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-10-07

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Dear Nicholas Refalo,

Tell us, please, did you solve your problem or not?

With respect.

(CID:134680048)

[DCIM_Support]

This comment was originally posted on DCIM Support by Nicholas Refalo on 2018-10-08

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hello 

yes, this issue has been resolved but as to what the fix was that I'm unsure of.  This issue had been causing concern for about 2 weeks, I tried many different troubleshooting steps to no avail. Then I opened this case and the next day the issue was resolved. Not sure if something in the backend had been adjusted all I know is that my problem had been resolved.  

thanks Nick 

(CID:134680148)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-10-08

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Ok, anyway thanks for the feedback.

(CID:134680224)

[DCIM_Support]

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