EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-04 01:37 PM . Last Modified: 2 weeks ago
Hi community,
Our customer wants to connect pelco sarix IJP121-1IS camera to netbotz 570 device. I try to connect but link status always stays in offline. (screenshot from other document) I can connect the camera via HTTP/HTTPS. Netbotz version is 4.6.4.
What should I do?
(CID:128749644)
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Posted: 2020-07-04 01:37 PM . Last Modified: 2 weeks ago
Upgrade firmware Pelco
(CID:128749669)
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Posted: 2020-07-04 01:37 PM . Last Modified: 2 weeks ago
Hello,
I have updated the firmware of the Pelco but still get nothing.
I ll be here at customer's location for 5 more hours. Can you help me to solve this today?
(CID:128750930)
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Posted: 2020-07-04 01:37 PM . Last Modified: 2 weeks ago
Pelco and NB are in the same network?
(CID:128751101)
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Posted: 2020-07-04 01:37 PM . Last Modified: 2 weeks ago
Yes, they are on the same network. Sometimes it gives Authorization error as seen in the screenshot.
(CID:128751153)
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Posted: 2020-07-04 01:37 PM . Last Modified: 2 weeks ago
Erhan Yasar Did you solve the problem?
(CID:134690086)
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Posted: 2020-07-04 01:37 PM . Last Modified: 2 weeks ago
Dear Erhan Yasar,
I recommend you upgrade the firmware of the NetBotz-4.x appliance to version v.4.6.3. For more information, see new Release Notes NetBotz v4.6.3.pdf
Hope this helps you.
With respect.
(CID:137725570)
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Posted: 2020-07-04 01:37 PM . Last Modified: 2023-10-22 03:25 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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