EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-02 04:44 PM . Last Modified: 2 weeks ago
We have connected Sensor pod150 with Netbotz rack monitor 200 via A link port. The cable connection is done correctly using the A link Terminator. The issue we are facing is the Main Module on Rack monitor 200 is not recognized and so the T/H sensors are also not detected. The sensor pod150 is detected and all 6 sensors are showing. but the 3 T/H sensors directly connected to rack mon 200 is not identified. I can see "Err" message on Beacon, relay output and switched outlet.
(CID:103585855)
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Posted: 2020-07-02 04:45 PM . Last Modified: 2 weeks ago
I would suggest removing the sensor pod, and see if the sensors are getting detected without expansion module or sensor pod. If sensors are getting detected on the appliance without sensor pod, then this error could be due to A-link communication issue.
(CID:103585862)
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Posted: 2020-07-02 04:45 PM . Last Modified: 2 weeks ago
The sensor pod was removed but still the Netbotz 200 Main module and directly connected T/H sensors were not detected
(CID:103585867)
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Posted: 2020-07-02 04:45 PM . Last Modified: 2 weeks ago
Hi shemilusman,
Use the APC OW04161 Terminator on both side empty A-Link cord (Netbotz 200 Main module & Pod 150).
hope your problem will be resolve.
BR,
Rana
(CID:103585873)
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Posted: 2020-07-02 04:45 PM . Last Modified: 2 weeks ago
Shemilusman,
Try without any sensors or terminators connected to the appliance. Plug a temp humidity probe (AP9335TH) into sensor port 1 and see if the interface sees it. If the interface does not see it, try resetting the appliance under Administration > General > Reset/Reboot. Unplug everything but the network cable and then perform the reset all excluding TCP/IP.
After the reset, ensure you can access the web interface and everything is reset. Try connecting a temp/humidity probe (AP9335TH) to the NetBotz 200.
If the appliance is still having an issue after the reset, you will need to contact your local technical support, ensuring that you select your country in the drop down menu: http://www.apc.com/site/support/index.cfm/contact-information/
Best Regards,
Cory
(CID:103585879)
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Posted: 2020-07-02 04:45 PM . Last Modified: 2 weeks ago
Thank you Cory.. I tried Reset All but Err remains the same. I have contacted APC support and waiting for their responce. Regards Shemil
(CID:103586152)
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Posted: 2020-07-02 04:45 PM . Last Modified: 2 weeks ago
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Posted: 2020-07-02 04:45 PM . Last Modified: 2 weeks ago
Hi Mian, 1) The NB150 is recognized as Exp_module_2 and all 6 sensors connected to it is working fine. 2) The Err remains as it is even after I did "Reset All" after disconnecting everything. 2) Only one NB150. Regards Shemil
(CID:103586151)
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Posted: 2020-07-02 04:45 PM . Last Modified: 2 weeks ago
1-I would recommend you to make sure that the connection of Netbotz NB150 is connected as shown below
2-if Yes you Have tried NB 200 without 150's it works fine , then follow these.
(CID:103585901)
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Posted: 2020-07-02 04:46 PM . Last Modified: 2 weeks ago
Hi Mian, Thanks.. The cable connection was done the same way. I tried the above and the "Err" still remains. Regards Shemil
(CID:103586143)
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Posted: 2020-07-02 04:46 PM . Last Modified: 2 weeks ago
Have You tried 2nd Step ? shemilusman
(CID:103586144)
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Posted: 2020-07-02 04:46 PM . Last Modified: 2 weeks ago
Yah I tried 2nd step.
(CID:103586158)
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Posted: 2020-07-02 04:46 PM . Last Modified: 2 weeks ago
shemilusman Please also verify that you have the latest firmware at your NB200. Firmware resources are here http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=SFNBY356&tab=software
(CID:103586160)
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Posted: 2020-07-02 04:46 PM . Last Modified: 2 weeks ago
shemilusman Also verify the status of all NB150 .. No NB150 should display 88 on it's LED Display...
(CID:103586161)
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Posted: 2020-07-02 04:46 PM . Last Modified: 2023-10-31 11:26 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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