Netbotz SMS error in appliance log file

[DCIM_Support]

This question was originally posted on DCIM Support by juice on 2018-09-12

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Good day 

Please assist

I am receiving this error "Netbotz daemon.err root: nbPPP[2770]: Missing nbSerialPortDev for nbSerialPort_0"  in the appliance log of my Netbotz 500 Wallbotz.

It was working perfectly and all of a sudden i was not receiving any SMS' and looked at the appliance log and saw this error.

I have rebooted, power cycled the unit a few times to no avail. I also managed to restore from a previous working backup and yet no luck. I have disconnected the modem and reconnected but nothing.

Modem status is "unknown" - i feel this could be the end for my Multi-Tech MultiModemGPRS modem. any ideas before i start looking for other modems ?

See below error;

Netbotz daemon.err root: nbPPP[2770]: Missing nbSerialPortDev for nbSerialPort_0

FYI - i feel i have posted this issue before but cannot find the initial query but the issue resolved itself back then... (apologies for my ignorance)

Any help is greatly appreciated.

Kind regards

(CID:134030755)

[DCIM_Support]

This answer was originally posted on DCIM Support by Dominic Malson on 2018-09-12

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Hi Juice,

I had this problem on three Netbotz appliances, in all cases it turned out to be the 5m USB extender cable. Replacing the cables fixed the issue.

Kind regards,

(CID:134030784)

[DCIM_Support]

This comment was originally posted on DCIM Support by juice on 2018-09-13

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Thank you Dominic.

I will try my utmost to get another cable and hopefully this solves the issue, what puzzles me is I dont have an extender cable, its a normal USB cable (connects to a HUB) and what looks like a printer port that connects to the modem

Will sowp it out and hope for the best.

Your help is appreciated - thank you!

(CID:134031605)

[DCIM_Support]

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