This question was originally posted on DCIM Support by mamacoo on 2019-11-04
Hi Support Team，
There is a customer installed a AP9465 and a Netbotz 750 with 4 NBPD0165 cameras,ther want view all of the camera's surveillance clips through the DCE,as the Netbotz 750 can only save the last 96 hours Surveillance clips. But there is no Surveillance clips in the DCE Server,Why?
DCE : AP9465 for Server Build: 22.214.171.124
Netbotz 750: Build_126.96.36.19961
Surveillance configuration: 10 or 5frames per second and a resolution of 800x600.
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-11-04
Were you able to discover the Netbotz 750 appliance in DCE software successfully?
Do you see any error message in DCE active alarm for this device?
I suspect that you may have this error. If you have this error, please follow the below steps to resolve this error, and then see if you are able to see the cameras in DCE, and then apply the DCE surveillance license.
Ensure the device has a valid SSL certificate, and add the certificate to the list of trusted SSL/TLS certificates if not signed by a trusted root authority. Alternatively, set the SSL/TLS certificate verification to a less strict option by following the below steps.
In Netbotz UI-
1. Navigate to Settings< System <SNMP and select SNMP v1/v3(Preferably V1)
2. Go to Settings > System > DCE Surveillance and uncheck "Verify DCE Certificate in Trust Store"
1. In DCE discover NB750 using v1/v3(Whichever is configured in Netbotz UI)
2. Go to Device > NetBotz Appliance Communication Settings > NetBotz Appliance Credentials > (add the Netbotz UI login credentials)
3. Go to Device > NetBotz Appliance Communication Settings > NetBotz 750 Camera Communication Settings > (check the Bot by Ip) >
Edit Communication Settings > Check Use SSL, Set port to 443, SSL Verify Options: No verification*
As you can see in the below screen shot, I can see the camera pod 165 of Netbotz 750 appliance in DCE software, and I can see the stored clips in DCE after I click on Retrieve clips option.
This comment was originally posted on DCIM Support by mamacoo on 2019-11-06
This guide solved my problem,Thank you!
This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-11-06
Dear mamacoo Thanks a lot for the update. I am glad that your issue is resolved. Please accept the answer so that this post can also help other users who face this similar issue.
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