Netbotz 570 + Pod

[DCIM_Support]

This question was originally posted on DCIM Support by Gianluca Bertuletti on 2018-09-04

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Hi

i'm having an issue with a customer with this configuration

• 1 NetBotz 570
• 9 Pod 150
• 1 AP9520TH

Connected with A-link and the last one is AP9520TH

i have also a power supply in the middle (on a pod 150)

On pods 150 there are connected also dry contact and TH sensor

as you can see on the image below, (humidity sensor) netbotz lost a lot of data.

Temperature sensor is working fine but Humidity sensor is  unavailable.

i have also change sensors, pods, configuration but nothing change.

any help?

(CID:134026388)

[DCIM_Support]

This comment was originally posted on DCIM Support by Stine Hansen on 2018-09-10

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Hi Gianluca Bertuletti, thanks for posting!

Let's hope you find your answer here.

Thanks,

Stine

(CID:134029009)

[DCIM_Support]

This answer was originally posted on DCIM Support by Cory McDonald on 2018-09-11

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Gianluca Bertuletti,

I recommend reaching out through your local technical support / technical escalation channel to have this investigated.

Kind Regards,

Cory

(CID:134029719)

[DCIM_Support]

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