Netbotz 450 unable to get ping on network but able to access locally

[DCIM_Support]

This question was originally posted on DCIM Support by Nisar Ahmed on 2019-04-29

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Dear Team,

please if someone could help me by telling that i have a netbotz 450 device configured with sms and email notifications and m unable to get a ping of device on network LAN although all the LAN setting are ok but m able to connect to device locally by directly connecting it. On network its not getting ping but directly m able to ping and connect to device.

Thanks for your kind support

(CID:143263579)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-04-30

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Hi Nisar,

It is unusual for the device to boot enough to serially connect but to not connect to the network. I will say that ping is not always the best way to tell as many networks block ping. 

Are the LEDs on the network jack of the device on / blinking?

Have you tried a different network cable?

Have you reset the appliance to defaults (configreset - k-base FA158175 )?

When you connect serially, make sure it fully boots and does not reboot by itself.

If it is configured with e-mail and SMS, it must have been on-line at some point. Find out what changed...what may have happened.

Connect with a laptop directly. Set up the device and laptop so they they have similar configurations. I usually use something like a 192 address and use each device's IP as the gateway for the other device...something like this:

device IP - 192.168.1.1

Device gateway - 192.168.1.2

Device mask - 255.255.255.0

Laptop IP - 192.168.1.2

Laptop gateway - 192.168.1.1

Laptop Mask - 255.255.255.0

If the above works, the customer needs to troubleshoot the network.

Steve

(CID:143264012)

[DCIM_Support]

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