This question was originally posted on DCIM Support by shemilusman on 2015-10-25
We had newly installed Netbotz Rack monitor 450 and we have leak sensor cable connected to it.
Even not required we had connected the A link port of 450 to A link of Netbotz 200 in the same network. The 450 detected the unit but the all sensors were showing in unplugged status. After a day the cable from Alink port of 450 was disconnected and after that the 450 unit went Offline and I am not even able to access the console port.
There is message in StruxureWare Expert saying unit is offline due to connectivity error.
But as soon as I connect the Alink port of 450 back, the unit will be online. please advise why this is happening and a procedure for factory reset of 450.
This answer was originally posted on DCIM Support by Cory McDonald on 2015-10-25
The NetBotz 450 and NetBotz 200 are two stand-alone appliances and should not be connected with an A-link cable. The A-link cable outputs power, but only for sensors and sensor pods.
When the two NetBotz systems are not connected, are there any lights lit on the NetBotz 450? If there are not, ensure that the Netbotz 450 is connected to a known working power source via the AC line inlet power port.
If the appliance is powered on, are you able to ping it and log in using the web browser / advanced view application?
This comment was originally posted on DCIM Support by shemilusman on 2015-10-28
Hi Cory, I did the mistake of connecting the Netbotz 200 and 450 A links ports. But now I did disconnect the A-link cable and performed "Re-flash firmware using TFTP procedure" using console access and the device is working fine. Regards Shemil
This answer was originally posted on DCIM Support by shemilusman on 2015-10-28
I disconnected the A-link cable between Netbotz 450 & 200 and performed "Re-flash firmware using TFTP procedure" using console access and the Netbotz 450 is working fine.
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!