Sign In Help
Schneider Electric
HelpSign In
Schneider Electric Exchange
  • Home
  • Collaborate
  • Develop
  • Shop
Home Collaborate Develop Shop Log in or Register Help

Invite a Co-worker

Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel

Invitation Sent

Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
  • Home
  • Collaborate
  • Exchange Community
  • :
  • EcoStruxure IT
  • :
  • EcoStruxure IT forum
  • :
  • Netbotz 200 network interface incompatibility
Community Menu
  • Forums
    • By Topic
        • EcoStruxure IT
          • EcoStruxure IT forum
        • Industrial Automation
          • Industry Automation and Control Forum
          • Alliance System Integrators Forum
          • Machine Solutions in the Digital Transformation
          • EcoStruxure Automation Expert / IEC 61499 Forum
          • Industrial Edge Computing Forum
          • Level and Pressure Instrumentation Forum
          • Modicon User Group
          • PLC Club Indonesia
          • SEE Automation Club Forum
          • Fabrika ve Makina Otomasyonu Çözümleri
          • Форум по промышленной автоматизации СНГ
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Forum
          • SCADA and Telemetry Devices Forum
        • Power Distribution IEC
          • Power Distribution and Digital
          • Power Standards & Regulations
          • Paneelbouw & Energie Distributie
        • Power Distribution Softwares
          • EcoStruxure Power Design Forum
          • SEE Electrical Building+ Forum
          • LayoutFAST User Group Forum
        • Solutions for your Business
          • Solutions for Food & Beverage Forum
          • Solutions for Healthcare Forum
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Forum
        • Healthcare
          • Solutions for Healthcare Forum
      • EcoStruxure IT
        • EcoStruxure IT forum
      • Industrial Automation
        • Industry Automation and Control Forum
        • Alliance System Integrators Forum
        • Machine Solutions in the Digital Transformation
        • EcoStruxure Automation Expert / IEC 61499 Forum
        • Industrial Edge Computing Forum
        • Level and Pressure Instrumentation Forum
        • Modicon User Group
        • PLC Club Indonesia
        • SEE Automation Club Forum
        • Fabrika ve Makina Otomasyonu Çözümleri
        • Форум по промышленной автоматизации СНГ
      • SCADA & Telemetry Solutions
        • Geo SCADA Expert Forum
        • SCADA and Telemetry Devices Forum
      • Power Distribution IEC
        • Power Distribution and Digital
        • Power Standards & Regulations
        • Paneelbouw & Energie Distributie
      • Power Distribution Softwares
        • EcoStruxure Power Design Forum
        • SEE Electrical Building+ Forum
        • LayoutFAST User Group Forum
      • Solutions for your Business
        • Solutions for Food & Beverage Forum
        • Solutions for Healthcare Forum
      • Food & Beverage
        • Solutions for Food & Beverage Forum
      • Healthcare
        • Solutions for Healthcare Forum
  • Blogs
    • By Topic
        • Industrial Automation
          • Industrial Edge Computing Blog
          • Industry 4.0 Blog
          • Industrie du Futur France
        • SCADA & Telemetry Solutions
          • SCADA and Telemetry Blog
        • Power Distribution IEC
          • Power Events & Webinars
          • Power Foundations Blog
        • Power Distribution NEMA
          • NEMA Power Foundations Blog
        • Power Distribution Softwares
          • EcoStruxure Power Design Blog
          • SEE Electrical Building+ Blog
        • Solutions for your Business
          • Solutions for Food & Beverage Blog
          • Solutions for Healthcare Blog
          • Solutions for Retail Blog
        • Community experts & publishers
          • Publishers Community
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Blog
        • Healthcare
          • Solutions for Healthcare Blog
        • Retail
          • Solutions for Retail Blog
      • Industrial Automation
        • Industrial Edge Computing Blog
        • Industry 4.0 Blog
        • Industrie du Futur France
      • SCADA & Telemetry Solutions
        • SCADA and Telemetry Blog
      • Power Distribution IEC
        • Power Events & Webinars
        • Power Foundations Blog
      • Power Distribution NEMA
        • NEMA Power Foundations Blog
      • Power Distribution Softwares
        • EcoStruxure Power Design Blog
        • SEE Electrical Building+ Blog
      • Solutions for your Business
        • Solutions for Food & Beverage Blog
        • Solutions for Healthcare Blog
        • Solutions for Retail Blog
      • Community experts & publishers
        • Publishers Community
      • Food & Beverage
        • Solutions for Food & Beverage Blog
      • Healthcare
        • Solutions for Healthcare Blog
      • Retail
        • Solutions for Retail Blog
  • Ideas
        • Industrial Automation
          • Modicon Ideas & new features
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Ideas
          • SCADA and Telemetry Devices Ideas
  • Knowledge Center
    • Building Automation Knowledge Base
    • Industrial Automation How-to videos
    • Ask Exchange
    • Digital E-books
    • Success Stories Corner
    • Power Talks
  • Events & Webinars
  • Support
    • User Guide
    • Leaderboard
    • Releases Notes
How can we help?
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
49471members
Join Now
242767posts
Join Now

Netbotz 200 network interface incompatibility

Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 08:54 PM
0 Likes
5
73
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 08:54 PM

Netbotz 200 network interface incompatibility

This question was originally posted on DCIM Support by Geoffrey Smith on 2019-07-23


I have some Netbotz 200 devices (NBRK0200) throughout my network running 3.7.5 firmware.  These work fine with the existing switch firmware but when I upgrade the switch firmware to the latest version the link will no longer come up.  I have a job logged with the network vendor for this and they are asking for information regarding the Netbotz "PHY" interface.  I assume this means the chipset that is used?

Also, is there newer firmware available for these devices?

Is anyone able to provide an authoritative answer for these queries?

(CID:147197350)

Labels
  • NetBotz
Share
  • All forum topics
  • Previous Topic
  • Next Topic
5 Replies 5
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 08:55 PM
0 Likes
2
73
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 08:55 PM

Re: Netbotz 200 network interface incompatibility

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-07-23


Dear Geoffrey,

 

As per apc web page, NBRK0200 latest app firmware is version 3.7.5. So you are using the correct version.

NBRK0200 has got 10/100 base-T Ethernet port. Based on my field experience, I request you to check the current port speed that is set for NBRK0200.

Help Says:

 

If your current speed is set to Auto-negotiation and if the switch with the latest firmware that you are referring unable to match the port speed, the netbotz appliance will switch to slower speed ie., 10. In this situation, I suspect that your switch may not allow the appliance to communicate on the network. 

You can try setting the port speed to 100 Full-Duplex and see if it helps to resolve your issue. 

Regards,

Bala

 

(CID:147197363)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 08:55 PM
0 Likes
0
73
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 08:55 PM

Re: Netbotz 200 network interface incompatibility

This comment was originally posted on DCIM Support by Geoffrey Smith on 2019-07-23


Thanks for your suggestion but I do not need to work around the issue, I already know how to do that.  What I need is the details of the Netbotz 200 interface hardware so I can pass it on to my switch vendor to assist them with their research so the issue can be resolved properly.  There seems to be some incompatibility between the Netbotz interface and the switch interface hardware (layer 1 issue I suspect) which is causing the switch to incorrectly negotiate speed/duplex with the Netbotz.  Everything is set to auto-negotiate and it all "should" work correctly and has done so in the past with earlier switch firmware versions.  With an intermediate switch firmware version the switch incorrectly negotiates to 100/half and with the latest firmware it will not bring up the link at all.  The Netbotz is set to auto negotiate in all cases.  Changing to manual speed/duplex will make it work but I should not have to do this.  I'm just trying to get the switch vendor to make their equipment work properly.

(CID:147197370)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 08:55 PM
0 Likes
0
73
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 08:55 PM

Re: Netbotz 200 network interface incompatibility

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-07-23


Okay, I let other community folks to answer your query. 

(CID:147197381)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 08:55 PM
0 Likes
0
73
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 08:55 PM

Re: Netbotz 200 network interface incompatibility

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-07-23


Hi Geoffrey,

I've asked if we have this type of information available but I'm sorry, we're not allowed to provide detailed information on the components of the NMC cards / NetBotz appliances. As it stands, the info that Bala provided on working around the issue is all we have available at this time. 


Thank you,

Steve

(CID:147197599)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-05 08:55 PM
0 Likes
0
73
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-05 08:55 PM

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Share
Top Experts
User Count
APC_Steve
Lt. Commander APC_Steve Lt. Commander
2
GavanOB
Lieutenant GavanOB Lieutenant
1
lasalle_1
Crewman lasalle_1
1
Jef
Commander Jef Commander
1
tjlaw
Lieutenant JG tjlaw Lieutenant JG
1
See More Top Experts
Find a Service Provider
Find a certified partner to help you address your integration, installation, maintenance and project needs.
View all Providers
Support

Have a question? Please contact us with details, and we will respond.

Contact Us
FAQ

Look through existing questions to find popular answers.

Learn More
About

Want to know more about Exchange and its possibilities?

Learn More

Full access is just steps away!

Join Exchange for FREE and get unlimited access to our global community of experts.

Connect with Peers & Experts

Discuss challenges in energy and automation with 30,000+ experts and peers.

Get Support in Our Knowledge Base

Find answers in 10,000+ support articles to help solve your product and business challenges.

Ask Questions. Give Solutions

Find peer based solutions to your questions. Provide answers for fellow community members!

Register today for FREE

Register Now

Already have an account?Log in

About Us FAQ Terms & Conditions Privacy Notice Change your cookie settings
©2020, Schneider Electric