NetBotz monitoring SNMPv3

[DCIM_Support]

This question was originally posted on DCIM Support by Luciano on 2019-03-09

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Hello guys,

I'm having trouble with SNMPv3 monitoring of NetBotz 550.

Problem:

I have always monitored the NetBotz 550 that you have in the company via SNMPv2 through Zabbix, after the last update to version 4.6.3 of the NetBotz Advanced View monitoring via SNMPv2 has stopped working.

From the documentation, I confirmed that SNMPv2 was deprecated in version 4.6.3.

This way I configured (as directed in the documentation) the monitoring via SNMPv3:

https://www.apc.com/dm/en/faqs/content/?id=FA323442

https://www.apc.com/dm/en/faqs/FA358759/

But even so, after configuring SNMP I still have the invalid / unknown user.

Has anyone ever had anything like this?

I thank you all.

Fallow below images about:

https://forums.apc.com/attachment?file=HUvCuHNQOI3ClcoGyYS%2BMQ%3D%3D

https://forums.apc.com/attachment?file=5iUJeOex8XmJw%2F9IBIgYRA%3D%3D

https://forums.apc.com/attachment?file=HpMAwSjOlBD2m%2Bfgb0XYIQ%3D%3D

https://forums.apc.com/attachment?file=5eTylJcmjxVoyP8N%2FaAT1w%3D%3D

https://forums.apc.com/attachment?file=8rfY%2B4tL%2Ftpb9q0on9b52w%3D%3D

https://forums.apc.com/attachment?file=C8sHLV6v6zYgwKycYjgLuA%3D%3D

Att / Regards,

Luciano da Silva Gomes.

(CID:140712449)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2019-03-10

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Dear Luciano,

Hopefully, according to Release Notes NetBotz v4.6.4.pdf, you reboot your appliance, as outlined in section Known Issues:

I hope this is what you need.

With respect.

(CID:140712469)

[DCIM_Support]

This comment was originally posted on DCIM Support by Luciano on 2019-03-10

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Hi my friend,

I will validate and report here in this post.

Thank you for your help.

Att/Regards,
Luciano da Silva Gomes.

(CID:140712513)

[DCIM_Support]

This comment was originally posted on DCIM Support by Luciano on 2019-03-11

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Hi,

I performed the tests as directed, and it worked correctly.
I just updated the SNMP settings, created a new user to make sure the settings and everything went well after a manual Reboot (NetBotz Advanced View > Tools Reboot Appliance).

Thank you very much for your help.

Att/Regards,
Luciano da Silva Gomes.

SysAdmin At BRASCLOUD.

(CID:140712834)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-03-11

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Ok, very thanks for the good feedback 😀.

(CID:140712862)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-03-11

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Hi Luciano,

The first thing I notioced is that you're set up for MD5 AND DES yet your command-line is set to "authNoPriv. If both are configured, it should be "authPriv". Here's how I set up for authNoPriv:

C:\usr\bin>snmpget -v3 -u Luciano -a MD5 -A LucianoLuciano -l authNoPriv 570-1 .
1.3.6.1.2.1.1.3.0
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (746) 0:00:07.46

Thanks,

Steve

(CID:140712669)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-03-11

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Just an FYI, my free command-line SNMP utility does not support encryption so I could not use DES. DCE 7.6 has an SNMPwalk utility on it's web page which I was able to use for MD5 and DES on a walk to that same bot running 4.6.3::

(CID:140712697)

[DCIM_Support]

This comment was originally posted on DCIM Support by Luciano on 2019-03-11

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When I try to run SNMPWALK with the incorrect Security Level settings, the following error is returned:
snmpwalk: USM generic error

So I believe that the problem really was related to the problem described by Spezialist.

I greatly appreciate your help, it is a very healthy and participative community.

Att/Regards,
Luciano da Silva Gomes,

(CID:140712768)

[DCIM_Support]

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