This question was originally posted on DCIM Support by veter2005 on 2017-09-19
The device has stopped responding. When connected to the console, it displays:
Does not respond to keystrokes. This message is updated every 5-6 seconds. What can I do?
This answer was originally posted on DCIM Support by Steven Marchetti on 2017-09-19
Please check the reset button. We have seen a few instances where it was pushed in at an angle and got stuck. If that happens, it will continually reboot.
This comment was originally posted on DCIM Support by veter2005 on 2017-09-19
Thanks Steve, I checked the button. She's in a normal position.
This comment was originally posted on DCIM Support by Steven Marchetti on 2017-09-19
That's about the only issue that I am aware of that would cause this. I'm assuming you've tried pushing it and centering it a few times.
If you've nothing connected to the unit and have tried another computer to be sure it's nothing about that system, it may be that an RMA is necessary. If you never get to the countdown to stop the boot "Does not respond to keystrokes" then there's no way to reflash.
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