This question was originally posted on DCIM Support by James Rong on 2016-04-04
I have recently upgraded some NetBotz (NBWL455, NBRK450) from v4.4.0_20140827_1358 to the latest v4.5.1_20151117_1714 via AV4.5.1 in DCE v7.2.7. The whole upgrade process went okay and once the NetBotz get reconnected, I can see the firmware version is updated to the 4.5.1 as well as the sensor pod 150 Integrated firmware is updated from 0.6.5 to 0.6.9. Unfortunately, I have problems with the Camera Pod 160, the firmware version is still on v4.4.0 and it gave me an error message about "Pod Camera us unplugged or has malfunctioned"
I have tried Appliance Reboot in Advanced View, it actually fixed one of the NetBotz (NBWL455) camera pod, but I still have 2 NBWL455 Camera Pod 160 did not work. I would like to know if there is anything I should try on the system before I go to the site to power cycle the device.
This answer was originally posted on DCIM Support by Emenson Reis on 2016-04-04
Have you tried to re-upgrade the f/w trought the Advanced View?
If you didnt yet, give it a try... if you already tryed, u might save a backup from your alerts and configs, and go for a connection on console, and do the reset process...
I ll look for some references about the reset via console for you.
Edit: The link with instructions for console flashing.
This comment was originally posted on DCIM Support by James Rong on 2016-04-05
Thank you so much for your reply. I would like to know how should I re-upgrade the f/w through Advanced View? When I click "Upgrade" in AV, it has detected the firmware is 4.5.1, the Install Component checkbox is greyed out too. If there is a different way in AV to re-upgrade the FW, could you please advise? Thanks a lot
This comment was originally posted on DCIM Support by Valentin Kozlov on 2016-04-06
Hi James! There is no way to re-uprgade or downgrade Netbotz firmware via Advanced View. You need to flash firmware via tftp, see Emenson's link for details.
This comment was originally posted on DCIM Support by Emenson Reis on 2016-04-11
Did u managed to re-flash via tftp?
I was checking on my Advanced View and you're right, we cant reflash trought the Adv View.
But via Hyperterminal console following the steps on the link i provided, you'll easly solve that matter.
If u need help, just scream 😂
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