This question was originally posted on DCIM Support by orlando garcia on 2019-11-22
I have a customer with one Netbotz 750 running on 5.2 firmware, however the "unsupported firmware" alarm is showing up on DCE 7.7.1
Wasn't this firmware version supposed to fix that?
(CID:152078016)
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2019-11-23
Dear Orlando.
Netbotz 750 appliance firmware version 5.2 is the right version to work in DCE 7.7.1 as per the below k-base
https://www.apc.com/dm/en/faqs/FA377507/
If possible, please have the customer to discover the appliance in DCE as per the below k-base document
https://www.se.com/us/en/faqs/FA381605/
You can also refer the below post:
If you still face an issue, please provide the screen shot of the error message that you see and netbotz appliance fw screen shot.
Regards,
Bala
(CID:152078122)
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