NetBotz 550 Camera doesn't show anything

[DCIM_Support]

This question was originally posted on DCIM Support by David Nichols on 2018-07-17

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Afternoon,

My NetBotz 550 camera doesn't show anything and gives a weird picture... I am assuming to show it isn't just black. See below.

(CID:132665473)

[DCIM_Support]

This answer was originally posted on DCIM Support by John Benedict Tayao on 2018-07-17

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Hi David,

Are you able to view the camera when accessing the Netbotz appliance via Advanced View?  If you do not have Advanced View, you can download it from the link below.

Advanced View

Is this a new installation or has been working before? What is the model of the Camera? 

I would try to reboot the Netbotz appliance and see if that makes any difference.

Kind regards,

John

(CID:132665546)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-07-17

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Dear David Nichols,

Tell us please, what is your model of a surveillance camera? Do you see the image from the surveillance camera in the APC Advanced View software?

The more detailed you describe the problem, the faster you will be helped 😀.

With respect.

(CID:132665554)

[DCIM_Support]

This answer was originally posted on DCIM Support by David Nichols on 2018-07-17

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I just discovered it is giving me an error that "No cameras are enabled on this appliance."

(CID:132665635)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-07-17

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In APC Advanced View software click first on Camera Pod (left side), then click Camera View (right side).

(CID:132665643)

[DCIM_Support]

This comment was originally posted on DCIM Support by David Nichols on 2018-07-17

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I didn't set it up. It is an inherited system. 

I assumed since it was there, with a green dot next to the icon. And it is flashing green and plugged in via USB it works.

Also when you unplug it I get an alert that it has been disconnected/unplugged. 

Is there anything I need to do?

(CID:132665647)

[DCIM_Support]

This comment was originally posted on DCIM Support by David Nichols on 2018-07-17

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Don't worry. Found a setting that turned it on. Cheers all.

(CID:132665654)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-07-17

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Ok, thanks for the quick feedback 😀.

(CID:132665657)

[DCIM_Support]

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