NetBotz 455 not picking up GSM Modem

[Mr_T]

Hello Everyone

I have a NetBotz 455 running on v4.7 that I wish to Configure SMS Alerts. However when I connect the GSM Modem via the USB Port, the NetBotz is not showing that a Serial Device has been connected via the USB Port.

I configreset the NetBotz, changed the Firmware to lower versions but still the GSM is not being displayed on the NetBotz.

I have used the same type of GSM Modem on other NetBotz 455s and it works perfectly fine.

Anyone with a solution to this problem?

Thank you in advance.

@gsterling @Jef @DCIM_Support 

[JLehr]

Hi @Mr_T 

Have you tried searching the APC FAQs? This article discusses supported modems:

https://www.apc.com/us/en/faqs/FA158359/

I'd suggest contacting support if you haven't solved the issue by now.

Best,

Jackie