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Posted: 2020-07-03 02:45 AM
This question was originally posted on DCIM Support by sergeyzav on 2016-05-15
Hi Team!
December 28, 2015 in response to a request has been received modbus DDF for genset controller DSE 7320. Unfortunately broadcast genset controller manufacturer recommendations were not taken into account at the time the modbus DDF. The result was a hanging genset controller. These recommendations are to be used exclusively for the controller registers 73xx model series from the provided common document.
March 10. 2016 repeated request to multivendorsupport@apc.com been sent, including the original correspondence and Modbus Register Map, but there was no answer. Please esteemed colleagues to pay attention to this request.RE_ FW_ The request file DDF.pdf
(CID:106204030)
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Posted: 2020-07-03 02:45 AM
This comment was originally posted on DCIM Support by VSales on 2016-05-16
Hello Sergey, I have passed your concern to our Product Manager. Please standby while we investigate you concern. Thank You Victor
(CID:106204093)
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Posted: 2020-07-03 02:45 AM
This answer was originally posted on DCIM Support by VSales on 2016-05-19
Hello Sergey, I have passed this post to the DDF lead developer. Can you please provide a register map for your device? Thank You Victor
(CID:106891974)
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Posted: 2020-07-03 02:45 AM
This comment was originally posted on DCIM Support by sergeyzav on 2016-05-19
Hello Victor, Please clarify the status of our request. Perhaps your specialist needed any information? Thank You Sergey
(CID:106891976)
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Posted: 2020-07-03 02:45 AM
This comment was originally posted on DCIM Support by sergeyzav on 2016-05-19
Hello Victor, Yes, added via the form. Thank You Sergey
(CID:106891981)
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Posted: 2020-07-03 02:45 AM
This comment was originally posted on DCIM Support by sergeyzav on 2016-06-02
Hello Victor, Is there a movement in response to our question? Thank You Sergey
(CID:106891987)
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Posted: 2020-07-03 02:45 AM
This comment was originally posted on DCIM Support by Stine Hansen on 2016-06-13
Hi VSales, did you see the above comments from sergeyzav ? Best, Stine
(CID:106891988)
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Posted: 2020-07-03 02:45 AM
This comment was originally posted on DCIM Support by Stine Hansen on 2016-07-13
Hi sergeyzav, has this been resolved? Best, Stine
(CID:106891989)
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Posted: 2020-07-03 02:46 AM
This comment was originally posted on DCIM Support by Ragupathy Kandasamy on 2016-08-05
Hi Stine Hansen, This issue is handled by DDF lead developer offline via Multivendor support. Thanks, Ragupathy Kandasamy.
(CID:106891990)
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Posted: 2020-07-03 02:46 AM
This comment was originally posted on DCIM Support by Stine Hansen on 2016-08-05
Ragupathy Kandasamy Glad to hear it. Thanks for the update!
(CID:106891980)
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Posted: 2020-07-03 02:46 AM
This comment was originally posted on DCIM Support by vpnet.u on 2016-09-20
Good day! The status of oil temp and a phases voltage is exist, but the status of a diesel (ready, error, started) isn't. Yep, Sergey, good day.
(CID:108826136)
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Posted: 2020-07-03 02:46 AM . Last Modified: 2023-10-31 11:23 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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