This question was originally posted on DCIM Support by uuganbat on 2019-03-05
Hi,one of our customer is using DCE server and now they want to connect/integrate the CAT brand genset to the DCE, we have used DDF file from https://ddf.ecostruxureit.com/ link, but it is not working, do you have any other DDF file for CAT genset? thank you!
This answer was originally posted on DCIM Support by Jake Hiltz on 2019-03-05
From the same web page where you download the DDF, you can report a problem with either the link for a modification or a request for a new DDF. Please include the model and describe the problem you are encountering (pictures are very useful as well).
This comment was originally posted on DCIM Support by Shishkin Batdemberel on 2019-03-06
Hello Jake HIlts,
We have 4 generators and all CAT brands. The two generators are C13 models and the other two generators are 3406 models.
The management panel design is C13 - EMCP 4.1, 4.2; 3406 - EMCP4.1, 4.2, 4.2B
- we are working with DCE to connect our CAT brand generators. but we need the MODBUS DDF.
if you possible send me MODBUS DDF file, my email ; email@example.com
This comment was originally posted on DCIM Support by Jake Hiltz on 2019-03-06
I created a request for you. #13984 You will hear from someone shortly.
In the future, the fastest way to get access to a DDF that you can't find is from the page https://ddf.ecostruxureit.com and click on the link for either a modification or a new DDF.
This comment was originally posted on DCIM Support by Shishkin Batdemberel on 2019-03-11
Our DCE version 7.6.0 , I created request modbus DDF
This answer was originally posted on DCIM Support by Shishkin Batdemberel on 2019-04-03
my generators are connected, but i can't see any information, pls help me
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!