NBRK450 webpage not opening after firmware upgrade

[DCIM_Support]

This question was originally posted on DCIM Support by Raza Khan on 2019-07-22

---

I have updated all 3 NBRK450 to its latest available firmware on website.

Because I was unable to install camera pod 150 in NBRK, it worked after firmware upgrade but the upgrade messed with web interface.

Now im facing a new problem that no Rack Monitor is displaying web interface on any of the web brower installed ie. Explorer / Chrome etc.

can anybody highlight the mistake Im doing ? or Im missing something ?

Thanks in advance,

Regards,

M. Raza Khan

(CID:147197085)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-07-22

---

Hi Raza,

I've not seen any issues where a browser won't open the bot's web page, especially when it worked with old firmware. 

What firmware did you upgrade to exactly?

Can you access the NetBotz appliance using Advanced View?

Are you accessing the appliance directly or launching through DCE?

If DCE, is it on the public or private LAN?

Can you access it serially? If so, can you verify the IP has not changed (DHCP)?

Thanks,

Steve

(CID:147197118)

[DCIM_Support]

This comment was originally posted on DCIM Support by Raza Khan on 2019-11-26

---

Hello Steve,

My issues are still same, couldn't find any solution.

Now let me answer what you asked:

I have upgraded the default FW to 4.6.2

Yes I can access using Advanced View without any problem

I have tried accessing both ways, through DCE and directly on a browser & getting same results. Login is OK, but it displays an empty webpage showing only command menus.

I'm accessing DCE on public LAN, also tried with my laptop via private lan.

Yes I can access using serial, it has Static IP addressing.

Also, everything was working fine before FW upgrade, everything is still working fine except device webpage after FW upgrade.

if possible, please provide help on how to downgrade or revert its firmware to older version.

Regards,

M. Raza Khan

(CID:152078832)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-11-26

---

Hi Raza,

If the bot is on the DCE private LAN, that makes all the difference...it is a known issue. The resolution is to use Advanced View.

http://www.apc.com/us/en/faqs/FA168379

Steve

(CID:152078935)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-09-22

---

Dear Raza Khan,

Please tell us, were you able to solve your problem or not?

With respect.

(CID:148771986)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.