EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-05 10:42 PM . Last Modified: 2 weeks ago
Following installation of Netbotz rack access, the HID cards that shipped with the handles are not getting recognised. No beep, no entry in the unregistered cards table on the UI? Any ideas? Firmware on appliance has been updated to
(CID:149784379)
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Posted: 2020-07-05 10:42 PM . Last Modified: 2 weeks ago
Dear Kevin Kolobe,
Please tell us, were you able to solve your problem or not?
With respect.
(CID:151062331)
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Posted: 2020-07-05 10:42 PM . Last Modified: 2 weeks ago
Hi spezialist,
I was able to resolve the issue. It was a faulty 250 appliance. I ran tests on a different appliance and the same handles were able to recognize the cards and allow them access. Appliance was replaced under warranty and solution is up and running.
Regards
(CID:151062439)
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Posted: 2020-07-05 10:42 PM . Last Modified: 2 weeks ago
Ok, very thanks for the good feedback.
(CID:151062447)
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Posted: 2020-07-05 10:42 PM . Last Modified: 2023-10-22 03:07 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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