This question was originally posted on DCIM Support by Kevin Kolobe on 2019-10-11
Following installation of Netbotz rack access, the HID cards that shipped with the handles are not getting recognised. No beep, no entry in the unregistered cards table on the UI? Any ideas? Firmware on appliance has been updated to
This comment was originally posted on DCIM Support by spezialist on 2019-11-03
Dear Kevin Kolobe,
Please tell us, were you able to solve your problem or not?
This comment was originally posted on DCIM Support by Kevin Kolobe on 2019-11-04
I was able to resolve the issue. It was a faulty 250 appliance. I ran tests on a different appliance and the same handles were able to recognize the cards and allow them access. Appliance was replaced under warranty and solution is up and running.
This comment was originally posted on DCIM Support by spezialist on 2019-11-04
Ok, very thanks for the good feedback.
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