My DCE (ver 7.8) detect my new nb750 ( ver 188.8.131.52) but receive that error Device status may be inaccurate because an attempt to transfer a device definition file (DDF) failed
Credentials are correct, ports are open in the network
How can solve it?
I have seen this error occurs for the two reasons mainly:
Using Netbotz 750 superuser account password instead of appliance's root account password in Device File Transfer Settings
Using the wrong protocol ie., FTP instead of SCP
Please also refer this k-base docs that can be useful for this DDF error.
If possible, please verify these settings again and re-discover the Netbotz 750 appliance in DCE. Please also make sure that you are able to ping the Netbotz appliance IP address through DCE web UI --Status--Additional Information--Troubleshoot network--Ping. If this fails and if DCE can not ping the device, I recommend allowing ping on the device / network where applicable and see if it helps.
I hope this helps.
Discuss challenges and get support in energy and automation with 30,000+ experts and peers.
Over 10,000+ support articles are available to help you find answers to your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!