This question was originally posted on DCIM Support by saqfi on 2017-06-01
This answer was originally posted on DCIM Support by John Thompson on 2017-06-01
You or your client need to contact your local Technical Support in order to validate their Software Support Contracts, and receive the upgrade links. The customer must have a valid support contract in place in order to receive these links.
This comment was originally posted on DCIM Support by Steven Marchetti on 2017-06-01
Just to add to John's comment, the licenses won't be lost. You can always use these keys on this server. An upgrade maintains the licenses. A restore would require that you have a copy but the customer should have a login to the https://dcimassets.schneider-electric.com/ site and if not, tech support should be able to assist.
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