Loss connection between DCO client and Server (AD user)

[DCIM_Support]

This question was originally posted on DCIM Support by Boris on 2018-08-23

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Hello

We have upgraded DCO (8.2.7) and we have communication problem of the Active Directory users . After logon every 10-15 minute the connection has been loss and established again .

The client log file I see a many the follows errors ;

ERROR

[com.apc.dsmf.client.webservices.event.MessagePollerThreadState] (Message Pooler) Unknow communication error while trying to poll server for messages

HttpRuntimeexception : Failed to get path [/rest/messages/newerthan/159471]. Message from server :[HTTP/1.1 401 Unauthorized]

ERROR (401) ProductServeicesWebServiceService.getProductVersion() @https://dco:443/isxo/core/product/ProductService.

(CID:133374777)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2018-08-23

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Hi Boris,

The periodic interruptions may sound a sort of network related issue. Under normal conditions either you(user)  have access or you don't. Probably there might be something between the client(s) and server (DCO) causing this interruption.

Just in case if the authentication server settings needs to be checked then please see the following guide/page:Setup an AD (Active Directory) Server

Kind regards

(CID:133374976)

[DCIM_Support]

This comment was originally posted on DCIM Support by Boris on 2018-08-26

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hello Jef

The user locally (not AD ) is working without interruptions, therefore I think no communication problem  between client's and DCO .

Can you explain to me - how is working authentication from clients via user of the active Directory ?

Do clients perform authentication against DCO or  AD ?

What is log file I can investigate ?

(CID:133375808)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-08-27

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Hi Boris,

Remote user(s) is directly authenticated with the integrated authentication server, eg. during the initial login session user would be authenticated and DCO will not force user(s) to re-authenticate afterwards. However if you could provide the following data, then I will check the log entries:

screen capture showing what notification is being displayed for user

client application.log file (usually located in C:\Users\<user name>\.isxo\8.2.x\Operations)

server logs (can be downloaded from webmin interface, StruxureWare DC Operation>Download Log Files>"Download log files"

I will send you an invite (from my =S= box) so the data safely can be shared with me (if you would), thanks.

Kind regards

(CID:134022831)

[DCIM_Support]

This comment was originally posted on DCIM Support by Boris on 2018-08-27

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Hello Jef

Many thanks for you help .

I try to upload the logs (it's very difficult because the customer no has internet access)

(CID:134023037)

[DCIM_Support]

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