License DCE not exceed 5 nodes

[DCIM_Support]

This question was originally posted on DCIM Support by Tinh Nguyen Manh on 2018-12-19

---

My DCE has license with 25 nodes, but when I add devices more than 5 devices, the system show failed message. My software version is StruxureWare Data Center Expert 7.2.6.

Please help me

Thanks

(CID:137726733)

[DCIM_Support]

This answer was originally posted on DCIM Support by Ed Tarento on 2018-12-19

---

Hi Tinh

The AP94VMTRL software you are using is free to download for 5 nodes only.  It’s like a trial version.   If you want to extend beyond 5 nodes, you need to turn the TRL version into a REAL DCE which includes  25 node license.   Purchase the activation key AP94VMACT.  I Recommend you also purchase SW support for free upgrades, access to bug fixes  and support service.   

Cheers

Ed

(CID:137726747)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tinh Nguyen Manh on 2018-12-19

---

Thanks, but my hardware is 9465.

I saw in technical data, it Includes: 1 Node Surveillance License Key, 25-Node license key, CD with software, Installation guide, Server appliance, User Manual.

Now, I have just added not over 5 nodes although software indicate that having 25 node license.

(CID:137726848)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-12-19

---

Dear Tinh Nguyen Manh,

Please, show Help -> About window screenshot from your DCE-client software. This can help solve your problem.

With respect.

(CID:137726860)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tinh Nguyen Manh on 2018-12-19

---

Here is my System

Thanks

(CID:137726877)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-12-19

---

Hi Tinh,

That version as seen in the help/about is not a hardware server as per the image with a serial number. That is a virtual server as spezialist noted, it is limited to 5 nodes until it is activated. The following k-base outlines this issue:
https://www.apc.com/us/en/faqs/index?page=content&id=FA176217

Steve

(CID:137726990)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2018-12-19

---

Dear Tinh Nguyen Manh,

This is a screenshot of a VM DCE appliance, its serial number is visible:

For a physical DCE appliance, the serial number is never displayed here (it is only on the label of the physical server). Therefore, because of this, you have a restriction on the discovering of only 5 nodes.

I suspect, that you are not connecting to a physical DCE appliance (the label of which you published above), but to a virtual DCE appliance. Or on the above physical DCE server, for some reason – there is a DCE virtual appliance (which is very unlikely).

If you want to have only a physical DCE appliance with a license for 25 nodes, then you need to contact local =SE= technical support. You must have a valid =SE= service contract in order to get a link to download the latest DCE-7.6.0 restore iso-image. If this is true, then you can deploy the restore iso-image to your physical DCE appliance and be able to discover 25 nodes without purchasing additional licenses.

If you have more questions, please ask.

With respect.

(CID:137726900)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tinh Nguyen Manh on 2018-12-19

---

Thanks for your help.

(CID:137726908)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-12-19

---

Ok, thanks for the good feedback 😀.

(CID:137726913)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.