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Isusue with 4K ITA client

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TonKei
Lieutenant JG Lieutenant JG
Lieutenant JG
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Isusue with 4K ITA client

Hi Team

 

My customer is using a 4K display and when the resolution is set to 4K, the labels in the rack is enlarged compared to using the client at a smaller resolution. Please see attached screenshots.

 

Best regards

Tonny Keinicke 

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Accepted Solutions
Jef
Captain Captain
Captain

Re: Isusue with 4K ITA client

Hi Tonny,

 

Which browser are you using? please try with Chrome, if haven't done that already. 

We have recently experienced that the web-client may have unexpected behavior on high resolution screen setup. This has been captured in our backlog for investigation. In the mean time I would go for lowering the screen resolution and/or lower the displayed browser window.

 

Kind regards

 

---

update:

 

I've just noticed (from your screen shoots) that you are seeing the issue on desktop client, wondering if the following change could help a little. Assuming the Display size is set to 100%. Right click on the application/EcoStruxure IT Advisor shortcut (on your windows desktop) Properties > Compatibility > Change high DPI settings > and then click/enable "Override high DPI scaling behavior. Scaling performed by: select "System" from the list. and OK, 

Capture-1.JPG

 

See Answer In Context

1 Reply 1
Jef
Captain Captain
Captain

Re: Isusue with 4K ITA client

Hi Tonny,

 

Which browser are you using? please try with Chrome, if haven't done that already. 

We have recently experienced that the web-client may have unexpected behavior on high resolution screen setup. This has been captured in our backlog for investigation. In the mean time I would go for lowering the screen resolution and/or lower the displayed browser window.

 

Kind regards

 

---

update:

 

I've just noticed (from your screen shoots) that you are seeing the issue on desktop client, wondering if the following change could help a little. Assuming the Display size is set to 100%. Right click on the application/EcoStruxure IT Advisor shortcut (on your windows desktop) Properties > Compatibility > Change high DPI settings > and then click/enable "Override high DPI scaling behavior. Scaling performed by: select "System" from the list. and OK, 

Capture-1.JPG