This question was originally posted on DCIM Support by Aba Ak on 2017-11-01
Hello, recently i recived the following error massage on my DCO client
"User for server communication with 10.2.2.5 i missing or invalid. unable to get device and alarms updates from struxureware data center expert"
where this user configured and can be changed on the DCO and the DCE ?
This answer was originally posted on DCIM Support by Jef Faridi on 2017-11-01
This is the DCE user, which is used for the communication between DCO and DCE.
In DCO: via desktop client, go to System Setup > External System Configuration, select the integrated DCE, and then "Edit server". Correct the user credentials. Push the "Test" button to verify the connection is successful (Push OK, if connection is successful). Push Next and Finish button.
In DCE: To verify/or change the credentials for this DCE user, login to your DCE server (via desktop client), go to System > Users and Device Group Access, and find your user and make the changes if needed.
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!