This question was originally posted on DCIM Support by Law TJ on 2019-01-24
Dear All,
Is it possible that DCO Change module integrates with Ivanti ticketing system or there's any successful case with it?
https://www.ivanti.com.sg/products/itsm-integration
One of my client asking where this is possible to do or not?
Best Regards,
Law
(CID:138809433)
This comment was originally posted on DCIM Support by Christopherus Laurentius on 2019-01-24
Hey TJ,
Possibility is always there,as long as there is api on the system for integration,e.g web service 🙂
No, I have not heard,nor integrated dco with ivanti.
You'd want to prepare the expected flow, something along:
1.start with itsm,
2. then go to dco for add/move/remove via dco change,
3.then go back to itsm.
You can get CSP team to quote you for the integration /development cost once you have details.
Regards,
Chris
(CID:138809444)
This answer was originally posted on DCIM Support by Greg Sterling on 2019-01-24
Yes, this would seem to be a project you should engage with the CSP team as Chris already mentioned.
Regards
Greg Sterling
(CID:138810387)
This comment was originally posted on DCIM Support by Law TJ on 2019-01-25
Dear Chris and Greg,
Thanks for the prompt reply
(CID:138810389)
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