Incorrect measured values, ION 7650

[DCIM_Support]

This question was originally posted on DCIM Support by Ernesto González on 2018-04-05

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Hi, I have Incorrect measured values, the meter is not connected to TC's or something else but in the DCE client displays high measured values. 

best regards! 

(CID:130091967)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2018-04-06

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Dear Ernesto González,

Perhaps you have an incorrect version of the Modbus DDF-file for your ION7650. Tell us please, what is your version of DCE software and what is the version of the Modbus DDF-file for PowerLogic ION 7650? For example, I have the latest DCE-7.5 software and the version powerlogic_ion7650.xml is v.2.

In addition, on the Device Support resource you can also find the ION7650 device as on my screenshot:

Try to press the button I WANT IT TOO and within one or two business days you will be sent a web-link to download the corresponding DDF-file. Import it into your DCE software and try. Maybe this will lead to a positive result.

If, however, you do not succeed, then you need to click on the Request modification web-link as in the screenshot above. As a result, you will make a modification request, i.e. to modify the DDF-file to ensure, that the readings of the sensors in the DCE software are correct.

I hope this helps you 😀.

With respect.

(CID:130092083)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ernesto González on 2018-04-12

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Hi, I have the version 2, does exist a new version?

(CID:130094804)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-04-12

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Dear Ernesto González,

As soon as I have more information, I'll let you know.

With respect.

(CID:130094884)

[DCIM_Support]

This answer was originally posted on DCIM Support by Glenn Martin on 2018-04-06

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Hi Ernesto,

It looks like the raw values being returned by your ION7650 are all value 0xFFFF, which is showing up as 65535 for unsigned values and -1 for signed values, scaled as appropriate to the sensor.

It's common for Modbus devices to use the value -1 as a "Not Available" flag.

You should check to make sure your ION7650 is properly configured.

Regards,

Glenn Martin

(CID:130092301)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ernesto González on 2018-04-12

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Hi Martin.

could you help me with the configuration, I’ve download the configuration meter.   

config.txt

Regards.

(CID:130094918)

[DCIM_Support]

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