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Posted: 2020-07-02 06:21 PM
This question was originally posted on DCIM Support by Kaan Kutlug on 2015-12-04
Hi,
Where can I download the log files for ITO server? I am having some problems with ITO. Should I download it from ITO server itself or I should see them under DCO server?
Thanks in advance
(CID:105457104)
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Posted: 2020-07-02 06:21 PM
This answer was originally posted on DCIM Support by Jef Faridi on 2015-12-04
Hi Kaan,
DCO server logs should contain the ITO logs as well. However ITO logs can also be collected from the ITO-server:
https://<ito-server-ip>:8090/, logon as apc/apc, click "system settings", then from the pop-up window click the "support" tab, then the "download..." button... you'll be asked to save the customer-support.zip file which contains the console log files.
Hope this helps,
Kind regards
(CID:105457108)
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Posted: 2020-07-02 06:21 PM
This answer was originally posted on DCIM Support by Jef Faridi on 2015-12-04
Hi Kaan,
DCO server logs should contain the ITO logs as well. However ITO logs can also be collected from the ITO-server:
https://<ito-server-ip>:8090/, logon as apc/apc, click "system settings", then from the pop-up window click the "support" tab, then the "download..." button... you'll be asked to save the customer-support.zip file which contains the console log files.
Hope this helps,
Kind regards
(CID:105457108)
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Posted: 2020-07-02 06:21 PM
This comment was originally posted on DCIM Support by Kaan Kutlug on 2015-12-04
Thanks!
(CID:105457174)
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Posted: 2020-07-02 06:21 PM
This comment was originally posted on DCIM Support by Jef Faridi on 2015-12-04
You are welcome, Kind regards
(CID:105457175)
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Posted: 2020-07-02 06:22 PM . Last Modified: 2023-10-31 11:19 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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