This question was originally posted on DCIM Support by Kevin Kolobe on 2020-01-13
Hi,
My client is running ITE (gateway v1.7.0.64) and has integrated a Netbotz 750 (firmware v5.2.0) solution. The issue we are having is that all the 6 dry contact sensor on the integrated sensor pod are not being picked up on ITE. We are able to see all other sensor (apart from the cameras and the dry contacts). The netbotz solution also has 5 sensor pods with door contact sensors and spot fluid sensors.
The 750 appliance has 2 leak ropes, 4 camera pod 165s and the 6 dry contacts monitoring the 2 x generators. Note that all sensors are working as they should on the Netbotz. It is only on ITE that the dry contacts are not being picked up.
Any suggestions?
Regards
Kevin
(CID:153553088)
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!