I have problems with netbotz alarm comments in DCE. Other devices dont have problems. DCE Version 7.7.0 Netbotz 4.6. Can you helpme?

[DCIM_Support]

This question was originally posted on DCIM Support by Pablo Miranda on 2019-10-03

---

(CID:149293956)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-10-03

---

Dear Pablo Miranda,

You can explain your problem in more detail, attach a couple of screenshots? And then they will help you faster and better 😀.

With respect.

(CID:149293964)

[DCIM_Support]

This comment was originally posted on DCIM Support by Pablo Miranda on 2019-10-03

---

Hi, attach screenshot

first netbotz error

Second Any device

Do you help me?

Regards

(CID:149294253)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-10-03

---

Dear Pablo Miranda,

Sorry, but I still can not understand the essence of your question. That is, you got a critical alarm on one NetBotz-4.x, but on all the others, just a warning? Do I understand correctly?

Please tell us which NetBotz devices you are using (models).

With respect.

(CID:149294257)

[DCIM_Support]

This comment was originally posted on DCIM Support by Pablo Miranda on 2019-10-03

---

Dear
The problem is in writing the comments. Not in the alarms themselves.
The netbotz has the latest version 4.6 and the DCE version is 7.7.0
Regards

(CID:149294245)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-10-03

---

Ok, please tell us which NetBotz appliance model (not firmware) for the first screenshot (where it is impossible to enter a comment)? And what model (not firmware) of NetBotz for your second screenshot (where you can enter a comment)?

With respect.

(CID:149294247)

[DCIM_Support]

This comment was originally posted on DCIM Support by Pablo Miranda on 2019-10-03

---

Hi, Netbotz NBRK0570 both screen are the same. as if there were no change or written anything.

 Regards

(CID:149294249)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-10-04

---

Hi Pablo,

I see that you're already working with our tech support too. I'm not going to get into troubleshooting here as there is already a case open but I can say that I am not seeing what you say you are seeing. For some reason, I can't see your screenshots but hopefully you can see mine. Perhaps it is a rights issue, I don't know. Tech support should be able to assist more.

Thanks,

Steve.

(CID:149782640)

[DCIM_Support]

This answer was originally posted on DCIM Support by Pablo Miranda on 2019-10-09

---

Support say upgrade to version to 7.1.1, i will probe and comments

(CID:149783905)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.