This question was originally posted on DCIM Support by Ooi Liang Cheih on 2019-10-03
Somehow duplicate sensors have appeared for the integrated sensor pod. They are Dew Point (1), Humidity (1), and Temperature (1).
I right-click the duplicate sensor, select Configure Sensor, but the I cannot remove it, because the "Remove" button has been grey out.
I rebooted the NetBotz, but the duplicate sensors still remained.
OS version and Application version is 4.6.4
Anybody encountered this before? Any luck resolving it? Thanks!
This answer was originally posted on DCIM Support by spezialist on 2019-10-03
Dear Ooi Liang Cheih,
I suspect, that you have a situation almost similar to mine from post . I found only one solution to this problem:
Thanks to Steven Marchetti answer in post NetBotz Advanced View SNMP V3 settings, I remotely was able to successfully solve the above mentioned problem with the NetBotz-450 appliance. I.e., I was able to remotely reset the device to the factory default settings (of course except for the basic IP settings) and even without reconnecting all external sensors.
To do this, as indicated in the above post, I entered the browser at address http://your_netbotz_address/unconfig. Confirmations of the reset to the factory default command are not needed, and within a few minutes the device rebooted and switched back to online mode with initial settings and all normal connected external sensors without of non-existent sensors in the AV with N/A readings. After that, I also remotely could normally perform all necessary configurations of the NetBotz-450 and rediscover it in the DCE-server. Great result 😀.
I hope this will be useful for many people remotely working with NetBotz-4.x appliances.
Hope this helps you.
This answer was originally posted on DCIM Support by Kyle Story on 2019-10-03
I have noticed if the netbotz is rebooted, it will repopulate duplicate sensors. i just launched advanced view and deleted the duplicated sensors with no value attached.
This comment was originally posted on DCIM Support by spezialist on 2019-11-03
Dear Ooi Liang Cheih,
Please tell us, were you able to solve your problem or not?
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!