This question was originally posted on DCIM Support by Wei Yang on 2017-04-03
How to downgrade a device from Premium back to Standard?
This answer was originally posted on DCIM Support by Martin Kamp Jensen on 2017-04-04
Hi Wei Yang,
You can create an incident on the device on which you would like to cancel the premium subscription by using the top right icon (+) when viewing the device in the StruxureOn app.
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