How to clear a logon error (failed password) in Netbotz 570?

[DCIM_Support]

This question was originally posted on DCIM Support by Auger King on 2019-03-18

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Hi All

How do you clear a failed logon alert? There's no ack option that I can find in the Alert Details.

TIA.

Cheers.

(CID:140714810)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-03-18

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Hello Auger,

Can you please be more specific? Where are you seeing this login error? Is it an error that is being e-mailed from the appliance? Does it have any specific information such as what user or what IP is trying to access it? Sorry but I think we need a little more info.

Thanks
Steve

(CID:140715226)

[DCIM_Support]

This comment was originally posted on DCIM Support by Auger King on 2019-03-18

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Hi Steve

I should have pasted this screen snip from the Advanced Viewer Alerts page:

I caused the alert with an incorrect password, but I can't seem to be able to clear it.

Cheers.

(CID:140715277)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-03-18

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Hi Auger,

if you click into the alert, does it have an option to clear it? Some configurations require that the user confirm the alarm. If it’s not that, have you tried rebooting the device? I haven’t seen this come up before so I’ll have to test when I gat back in the office tomorrow. 

Steve. 

(CID:140715284)

[DCIM_Support]

This comment was originally posted on DCIM Support by Auger King on 2019-03-18

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Hi Steve

No option that I can find, when I right mouse click the alert to access the details screen it looks like this:

I was going to try a reboot, but that seems wrong.

Cheers.

(CID:140715294)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-03-19

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Hi Auger,

It looks like it should clear if there are no failures for 15 minutes or if a login from that system was successful (see the notation on top of my screenshot). I've been unable to replicate your issue when failing to login then succeeding from the same system:

As you can see, mine returned to normal. What version of BotzWare are you running? I'm on 4.6.4 with 4.6.4 Advanced View.

. 
I still suggest a reboot to make sure it clears and I'm fairly confident that if it is a bug, you should be able to reproduce it after a reboot. If you can replicate the issue at will and you're at the current BotzWare and AV, can you verify exactly how you did it? Were the failed logins using Advanced View? Using the web interface? Are you going directly to the bot? Are there any proxies involved? Etc.

Steve

(CID:141264633)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-01

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Dear Auger King,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269191)

[DCIM_Support]

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