This question was originally posted on DCIM Support by Andrew Stoakes on 2019-02-05
We are using DCE to monitor sensors from An AIMS device. While the DDF works the decimal place is in the wrong place. How can I correct this?>
(CID:139692000)
This answer was originally posted on DCIM Support by spezialist on 2019-02-05
Dear Andrew Stoakes,
I suspect, that this is just an bug in your 3rd party device’s DDF-file. Therefore, it will be very correct if you find your device on a special DDF resource and perform Request modification there.
If you send your DDF-file to my private e-mail, I can also help you.
With respect.
(CID:139692054)
This comment was originally posted on DCIM Support by Andrew Stoakes on 2019-02-05
Thank for the reply., I Tried to request modification but the link to the page is broken "404 page not found". enviromux_16d.xml
If you could have a look and see if the decimal place issue is easy to correct that would be fantastic. DDF is attached
Appreciate the assistance
(CID:139692535)
This comment was originally posted on DCIM Support by spezialist on 2019-02-06
Dear Andrew Stoakes,
From your comments:
Thank for the reply., I Tried to request modification but the link to the page is broken "404 page not found". enviromux_16d.xml
Can you send me the above specified DDF-file enviromux_16d.xml to a private e-mail address? Since when I try to load the above specified DDF-file, I get a "404 page not found" error ☹️.
Dear Panagiotis Karampis, can you help solve the problem with "404 page not found" error when you try to download the above specified DDF-file ( enviromux_16d.xml )? The same error is displayed if I click on the Request modification link on the https://ddf.ecostruxureit.com/view/ENVIROMUX-16D/NTI&queryString=enviromux device support page.
With respect.
(CID:139692642)
This comment was originally posted on DCIM Support by Panagiotis Karampis on 2019-02-06
Hi,
The ddf request is working now.
Although I fixed the download issue, it is not perfect. I'll have to investigate further.
(CID:139692694)
This comment was originally posted on DCIM Support by spezialist on 2019-02-06
Dear Panagiotis Karampis,
In any case, thank you for your support.
(CID:139693108)
This comment was originally posted on DCIM Support by Andrew Stoakes on 2019-02-09
@Panagiotis Karampis, thanks for fixing the link but i am still unable to request a modification. all i get is the error "Something went wrong, contact us"
(CID:139693875)
This comment was originally posted on DCIM Support by Panagiotis Karampis on 2019-02-09
Andrew Stoakes, apologies for that. It should work now correctly
(CID:139693987)
This comment was originally posted on DCIM Support by spezialist on 2019-02-12
Dear Andrew Stoakes,
Unfortunately, I didn’t wait for you to answer my previous questions.
Therefore, I am sending you the fixed SNMP DDF-file enviromux_16d.xml v.2, which is intended for STULZ-TI’s Advanced Integrated Monitoring System (STULZ-16DDP).
Try it, please, and carefully check whether everything is normal and correct.
With respect.
(CID:140215971)
This comment was originally posted on DCIM Support by spezialist on 2019-02-13
Dear Andrew Stoakes,
Ok, if there are any inaccuracies/errors/bugs or questions, please let me know.
With respect.
(CID:140216328)
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