This question was originally posted on DCIM Support by sam.killian on 2017-07-20
For some reason I am having issues with discovering APC UPS devices. I have Netbotz devices on the same network that are discoverable without a problem. Is there a special process for discovering the UPS devices?
Some things I've already checked:
Solved! Go to Solution.
This answer was originally posted on DCIM Support by Andrew Trabert on 2017-07-20
you should be doing an snmp v1 or v3 discovery, the snmp community strings in your discovery need sto match whats on the device under Network-->SNMPv1–>access control, also if the nms ip isn't all 0's, you need either need to add DCE's ip to one of the other access control fields, eg 3 and or 4, or if the nms ip is in the same subnet as dce (eg both are on 10,0.1.x), you could change the last octet to a .255, 10.1.0.255.
some other possible issues are snmp is blocked between DCE and the UPS device and or you're out of licenses. I have all seen some weird issues in more recent versions where you need to restart the DCE client to see new devices, but thats rare.
worst case, call your local tech support, US is 877-908-2688 and have them help you troubleshoot.
This comment was originally posted on DCIM Support by sam.killian on 2017-07-20
Did not realize I needed to use SNMP for the UPS devices. Thanks!
Discuss challenges and get support in energy and automation with 30,000+ experts and peers.
Over 10,000+ support articles are available to help you find answers to your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!