This question was originally posted on DCIM Support by Todd Walters on 2018-03-13
Has anyone had success adding Liebert UPS units into Struxureware DCE?
Solved! Go to Solution.
This answer was originally posted on DCIM Support by Law TJ on 2018-03-14
Yes. You may search for your UPS model's DDF in Device support. If the model you are looking for is not in the list, you can request the DDF in the same link as well. Do follow the procedure to request new DDF.
This answer was originally posted on DCIM Support by Eva on 2018-07-18
Would you please someone share the experience of the following issue.
the Emerson Liebert APM model's DDF file has been downloaded and imported to DCE; however, the DCE cannot detect the UPS after we installed the new network card in UPS. Is there any step that we can try ?
New Network Card Info.: UF-SNMP810 SNMP Card
This comment was originally posted on DCIM Support by spezialist on 2018-07-18
From your question:
...however, the DCE cannot detect the UPS after we installed the new network card in UPS.
Tell us, please, what model of NMC did you have before? With the old model NMC, DCE software worked fine?
This comment was originally posted on DCIM Support by Todd Walters on 2018-07-18
On the Liebert web interface, under SNMP access, we had to add the DCE ip address to allow SNMP access.
This comment was originally posted on DCIM Support by Law TJ on 2018-07-19
You may want to check the settings in ups side whether the firmware for the snmp card replaced matches the current firmware setting of the ups?
I have one case where they did something in the firmware, the oid changes and ddf unable to read the values from ups.
Thanks and regards.
This comment was originally posted on DCIM Support by Eva on 2018-07-19
Thank you for your help. The issue has been solved as I.T. did the set module in network.
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